General site settings

Customize all the fundamental aspects of your website: domain, brand information, emails, policies, and visual theme.

Accessing settings

Once your website is created, you'll see the general settings screen automatically. To access it later, go to Website in the sidebar menu.

In multi-brand setups, these settings apply to the currently selected brand/website context.

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My website — your site management hub

My website is the central hub when you use the new builder. From here you manage the live preview, open Customize / Change theme, and jump into general settings covered below.

If you instead see Branding, Homepage, and Pages, you're on the classic builder — theme installs aren't in this hub. See Create your website for how to tell which builder you have.

Managing themes from My website

Theme installs are managed directly from this hub. You can:

• Experiment safely — changes are saved as drafts, and the previous theme stays saved when you switch themes
• Edit pages and sections independently — each page within a theme install can be configured separately

Changes you make to a theme install can be previewed as a draft before being published live.

For full details, see the Fanz Themes guide.

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Your website

In this section you can view and manage your site's domain.

Fanz subdomain

Your site comes with a free Fanz subdomain (the domain varies by country). You can:

• View your current domain — The domain where your page is served
• Edit the subdomain — Click "Edit" at the top right of the "Your website" card

Note: If you have a verified custom domain, the option to change the subdomain disappears. Only the custom domain is shown.

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Custom domain

If you have your own domain (like tickets.yourbrand.com), you can connect it to your Fanz site.

How to connect your domain

1. Enter your domain — In the Custom domain card, type the domain (e.g., tickets.yourbrand.com, without https:// or www). After typing, an automatic availability check runs. If the domain is valid, you'll see a green check ✅.

2. Add custom domain — Click the "Add custom domain" button. The domain enters a "Pending verification" state.

3. Get the DNS records — If you first see "Domain setup in progress", wait a few minutes and use Refresh. Then the DNS records appear on screen, each with a copy button. For a subdomain (tickets.yourbrand.com) it's usually a CNAME record; for a root domain (yourbrand.com) it may be A + TXT records plus a CNAME for www. Add them in your domain provider's panel (GoDaddy, Namecheap, Cloudflare, etc.).

4. Verify and wait for propagation — Once the records are added, use the "Verify domain" button. DNS propagation usually completes the same day but can take up to 48 hours depending on the provider. When the records are detected you'll see the "DNS verified" notice (the final deployment takes a few more minutes) and then the "Custom domain active" status ✅.

Don't have hosting for your domain?

If you bought a domain but don't have a hosting provider, Fanz offers free hosting.

Contact us at admin@fanz.com.ar and we'll host the domain and connect it to Fanz at no cost.

Domain renewal: if the domain was purchased or is managed by Fanz, Fanz handles the renewal. You don't need to do anything or pay for the renewal yourself. If your site stops loading because the domain expired, write to soporte@fanz.com.ar and we'll renew it shortly. If you bought the domain from your own provider, renewing it is still your responsibility with that provider.

Important before sharing

⚠️ Before sharing your custom domain link, make sure the status says "Custom domain active". If the domain is not verified, the site is still being served from the Fanz subdomain.

If validation fails

If the domain setup fails or verification expires, the card shows a red alert with a "Change domain" button:

1. Click "Change domain" and enter the domain again
2. New DNS records will be generated
3. Add the new records in your provider
4. Do this promptly to avoid the verification expiring

⚠️ When you change domains, the current domain is replaced by the new one. This action cannot be undone.

Don't know how to add DNS records?

If you don't know how to add the records in your domain provider, ask Fanzly (our chatbot). Tell it which provider you have your domain with and it will guide you step by step to configure the records.

URL changes

Just like with the subdomain, when you configure a custom domain, all your event links will change to the new domain.

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General information

Configure the basic information about your brand that will appear on your website.

This configuration updates only the active website context, not all websites globally.

Available fields

Field	Description	Where it appears
Site name	Public name of your brand	Header, browser title, SEO
Legal name	Company name or legal name	Footer, policies, invoices
Slogan	Short phrase for your brand. Default value if you don't change it: "the best events in the world" ("los mejores eventos del mundo")	Below the logo / hero (depending on template)
Incorporation year	Year founded	Footer ("© 2024 Your Brand")

All these fields can be edited at any time.

The "the best events in the world" / "los mejores eventos del mundo" text you see on your site's hero is the default slogan. To change it, edit the Slogan field here in General Info and save — it is not event-detail text nor a page-builder block.

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Email communication

Configure a corporate email so all Fanz emails are sent from your domain.

Why is this important?

• Professionalism — Emails arrive as info@yourbrand.com instead of no-reply@fanz.com.ar
• Better deliverability — Emails from your domain have better delivery rates
• Trust — Your customers recognize your brand in every communication

Requirements

• Corporate email required — Only emails with your own domain are allowed (no Gmail, Hotmail, Yahoo, etc.)
• Google Workspace recommended — Has the best delivery rate of all providers

Verification process

1. Enter your corporate email — For example: info@yourbrand.com
2. Add DNS records — The system will give you records to add in your domain provider
3. Wait for verification — Amazon SES will verify that you own the domain

Can I change it later?

Yes, you can edit the sending email at any time. If you change it, you need to verify the new domain again.

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Contact information

Add contact methods so your buyers can reach you.

Available fields

Field	Use
Support email	Included in all automatic emails as contact for inquiries
Instagram	Link in the site footer
YouTube	Link in the site footer
TikTok	Link in the site footer
Facebook	Link in the site footer
X (Twitter)	Link in the site footer
LinkedIn	Link in the site footer

Support email

This email is very important because:

• It's shown when the chatbot can't resolve a query
• It's included in all automatic emails (confirmations, reminders, etc.)
• It's the main contact point for your customers

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Terms & Policies

This is where you edit your brand's public legal texts: terms and conditions, refund policy, privacy policy, and membership cancellation policy. They are the links in the site footer (and in emails). They are not configured on the event or at checkout.

Where to edit them

1. Go to Website in the sidebar.
2. Open General settings (the site configuration hub).
3. Scroll to the bottom of the page, to the Terms & Policies section.
4. Tap Edit on the policy you want to change, write the text, and save.

Changes apply immediately on your site.

By default, your site uses Fanz's default policies. You can replace them with your own.

Available policies

Policy	Description
Privacy policy	How you handle your users' personal data
Terms and conditions	General rules for using your site and purchasing tickets
Refund policy	Under what conditions you issue refunds
Membership cancellation policy	Terms for canceling subscriptions (if you use memberships)

Where do buyers see them?

All policies are linked in the footer of your website. Those legal links cannot be removed — they are a platform compliance requirement. What you can do is edit the content of each one here.

This is not the same as…

What you want	Where it is configured	What it is
Footer legal texts (T&C, refund, privacy)	Website → General settings → Terms & Policies (at the bottom)	Your brand's public legal pages
Refund FAQ (request form)	Website → FAQs	A default question with a link to /request-refund. Not the legal text
Flexible Fare (optional purchase protection)	Event → Edit → Checkout configuration	Refund insurance the buyer can add at checkout. It does not edit the footer policies

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Managing pages in the site editor

When you add or rename pages in the site editor, the page settings dialog now validates your input against all existing pages on your site. This prevents two pages from sharing the same path, which could cause conflicts.

If you enter a path that's already in use, you'll see a clear error message before saving — so you can correct it on the spot without losing your work. The dialog also reflects the current state of your pages more accurately, so what you see always matches what's actually published.

What this means in practice:

• When creating a new page, if the path you choose is already taken, an error will appear immediately.
• When renaming an existing page, the same check runs so you don't accidentally create a duplicate.
• Error messages are shown inline, making it easy to understand what needs to change before you can save.

Site builder: statement sections

When editing your public event site in the site builder, you can add and customize statement-type sections — full-width sections designed to display a headline and supporting text prominently.

Text alignment and content width controls

Statement sections now include controls for text alignment and content width directly in the section panel. These settings are available across every theme in the catalog. See Fanz Themes for the full editor.

To access these controls:

1. Open Website → My website → Customize.
2. Select or add a statement-type section on the page.
3. In the section panel that appears, locate the text alignment and content width options.

Text alignment lets you choose how headline and body text are aligned within the section (for example, left, center, or right).

Content width controls how wide the text block spans across the section, letting you create tighter, more focused layouts or wider, more expansive ones.

These settings give you precise control over how your headline and body copy appear on the published event site, regardless of which theme you are using.

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Site builder: header and footer color settings

When configuring your site's chrome colors (the header and footer background), you can select colors from your theme's palette.

Note: When you pick a palette color for the site header or footer, the system resolves that palette key to its exact hex color value at the time the page is compiled. This means the published site always displays the correct color — even if the theme palette is updated after you saved the setting.

This behavior ensures consistent color rendering on your live site and prevents unexpected color changes from propagating to already-published pages.

Theme editor

The theme editor lets you control the visual appearance of your site — colors, typography, layout, sections, and more — all from a live preview interface. Access it from Website in the sidebar.

Saving your changes

The theme editor has a single save button in the top bar that applies all your pending changes at once. There are no longer separate save buttons inside individual panels. When you're done editing any combination of settings — colors, navbar options, section layout, or anything else — click the save action in the top bar to publish all changes together.

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Inline text editing

You can edit text directly in the preview without hunting through side panels. Double-click any heading or text block in the preview to open the corresponding field for editing inline. The change is reflected immediately in the preview. Save using the top-bar save button when you're done.

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Navbar settings

CTA button link

The navbar can include a call-to-action button. When configuring the button's destination, a visual link picker lists all the pages and anchor sections on your site — click the destination you want instead of typing a URL manually. The field also validates that what you enter is a proper URL or site path, so broken links are caught before you save.

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Per-page navbar and footer visibility

For pages where you don't want the standard navigation to appear — such as a focused landing page or a checkout flow — you can hide the navbar and footer independently on a per-page basis.

To toggle visibility for a specific page:

1. Select the page in the site editor.
2. Look for the navbar and footer visibility controls in the page settings panel.
3. Toggle each one on or off as needed.
4. Save using the top-bar save button.

These toggles affect only the selected page; other pages keep their own settings.

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Section controls

Adding sections

To add a new section to a page, open the section catalog and select the section type you want. Available section types include a Location Map section that embeds a Google Maps view of your venue address, with an optional "Get directions" button. Add it to any page from the catalog just like any other section.

Per-section spacing and width

Each section has independent controls for padding (spacing above and below the section content) and content width (how wide the content area stretches within the section). To adjust these:

1. Select the section in the page editor.
2. Find the spacing and width controls in the section settings panel.
3. Adjust padding and content width to your preference.
4. Save using the top-bar save button.

Changes apply immediately in the preview without reloading the entire page.

Section color overrides

You can set a color override on individual sections to give them a different background or text color from the rest of the page. Color overrides now always resolve to concrete color values, so the color you set is exactly what appears — in the editor preview, on the live site, and in any other display context. If you previously saw inconsistent colors on sections after setting an override, this has been resolved.

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Footer social links

Display mode

Each social link in the footer can be displayed as either an icon or a text label. You can set the display mode per link — for example, show Instagram as an icon and LinkedIn as a text label — depending on what looks best in your footer layout.

Ordering

Drag and drop social links to set the order in which they appear in the footer. The new order is saved per link and reflected immediately in the site preview.

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Next steps

1. Understand site analytics →
2. Customize branding →
3. Configure homepage →
4. Manage themes →

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