Create and manage offers

This guide covers how to create upsell offers, configure global settings, and manage existing offers.

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Offers tab overview

In Upsells → Offers, you'll find:

• Settings button — Configure global settings that affect all offers
• Create upsell offer button — Start the offer creation flow
• Offers table — View and manage all your upsell offers

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Global settings

Click Settings to configure options that apply to all upsell offers.

Enable upsell offers

Toggle to enable or disable all upsell offers at once. Deactivating this will immediately stop showing all active offers to buyers.

• Default: Enabled

Display settings

Setting	Description	Default
Offer window (minutes)	How long the offer countdown timer lasts	30 minutes
Minimum order amount	Minimum purchase value required to show an offer	$0 (no minimum)

Cooldown settings

Prevent overwhelming buyers with too many offers:

Setting	Description	Default
After shown (days)	Wait time before showing another offer to the same buyer	7 days
After converted (days)	Wait time after a buyer converts on an offer	30 days

Click Save to apply changes.

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Creating an upsell offer

Click Create upsell offer to start the 3-step creation flow.

Step 1: Select source event

Choose the event where the offer will appear after purchase.

• Click on the event card to select it
• Single selection only — each offer has one source event
• One offer per event — events that already have an offer won't appear in the list
• The offer will show to all buyers who complete a purchase for this event

Step 2: Select target events

Choose which events will be offered as upsells.

• Click on event cards to select them
• Minimum: 1 event
• Maximum: 3 events
• These are the events buyers will see discounts for

Step 3: Configure discounts

Set up the discount details for each target event:

For each target event:

• Discount percentage — Default: 15%
• Applicable tickets — Default: All tickets (or select specific ones)

Advanced settings (click to expand):

Setting	Description	Default
Schedule	Date range when the offer will be shown	Now until source event ends
Minimum order	Minimum tickets per purchase for discount to apply	1
Maximum order	Maximum tickets per purchase for discount to apply	Unlimited

Click Create to save the offer.

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How buyers experience the offer

After creating an offer, here's the buyer journey:

1. Purchase completion → Buyer finishes buying tickets for the source event

2. 3-second delay → Brief pause before showing the offer

3. Full-screen modal appears with:

• Countdown timer (based on your offer window setting)
• Personalized greeting with buyer's name
• Carousel of target events with discount percentages

4. Click to accept → Buyer clicks on an event they want

5. Pre-filled checkout → Redirected to target event with all data already saved

6. Quick purchase → Just select tickets and pay — done!

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Offers table

The offers table shows one row per offer. Each row displays the source event and can be expanded to see detailed metrics for each target event.

Row columns (collapsed view)

Column	Description
Source event	The event where the offer appears
Target events	Number of target events in this offer
Validity	Date range when the offer is active
Status	Active or Inactive
Actions	Edit, Deactivate, Delete

Expanded view (per target event)

Click on a row to expand it and see metrics for each target event:

Metric	Description
Conversion rate	Percentage of views that resulted in purchases for this target
Views	How many times this target was shown
Clicks	How many times buyers clicked on this target
Purchases	Completed purchases for this target
Revenue	Revenue generated from this target

Available actions

• Edit — Opens the offer in edit mode (same 3-step flow)
• Deactivate — Temporarily stops the offer from showing
• Delete — Permanently removes the offer

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Next steps

1. Upsells analytics →