Payments
The Payments tab shows your Fanz service rate and lets you connect your payment provider to receive funds from ticket sales.
Accessing payments
Go to Settings → Payments.
What you'll see
Fanz rate
The percentage Fanz charges per ticket sold. This rate varies depending on the country.
Payment provider connection
Depending on your location, you'll see the option to connect one of these providers:
| Location | Payment provider |
|---|---|
| Argentina | Mercado Pago |
| Rest of LATAM | dLocal |
| Rest of world | Stripe |
Connecting your payment provider
If you haven't connected a payment provider yet, you'll see instructions to do so.
- Mercado Pago: Connect Mercado Pago
- Stripe: Connect Stripe
- dLocal: Follow the on-screen instructions to create or connect your dLocal account
Important: You must connect a payment provider before you can receive payments from ticket sales.
Fanz collection service (Argentina only)
If you're in Argentina and don't have the ability to collect payments yourself, Fanz offers the option to collect on your behalf and transfer funds via bank transfer.
| Detail | Value |
|---|---|
| Service cost | 15% |
| Fund release | 10 days after event ends |
Contact admin@fanz.com.ar to activate this option.
You can disconnect and reconnect the same provider type, but you cannot switch between providers (e.g., from Mercado Pago to Stripe) as they're region-locked.
Sales go directly to your connected payment provider account. Fanz never holds your funds.
No. Each brand can only have one payment provider connected. If you need different payment accounts for different events, create separate brands.
No. You need to connect a payment provider before you can sell tickets.