Payments
The Payments tab shows your Fanz service rate and lets you connect your payment provider to receive funds from ticket sales.
Accessing payments
Go to Settings → Payments.
What you'll see
Fanz rate
The percentage Fanz charges per ticket sold. This rate varies depending on the country.
Payment provider connection
Depending on your location, you'll see the option to connect one of these providers:
| Location | Payment provider |
|---|---|
| Argentina | Mercado Pago |
| Rest of LATAM | dLocal |
| Rest of world | Stripe |
Connecting your payment provider
If you haven't connected a payment provider yet, you'll see instructions to do so.
- Mercado Pago: Connect Mercado Pago
- Stripe: Connect Stripe
- dLocal: Follow the on-screen instructions to create or connect your dLocal account
Important: You must connect a payment provider before you can receive payments from ticket sales.
Fanz collection service (Argentina only)
If you're in Argentina and don't have the ability to collect payments yourself, Fanz offers the option to collect on your behalf and transfer funds via bank transfer.
| Detail | Value |
|---|---|
| Service cost | 15% |
| Fund release | 10 days after event ends |
Contact admin@fanz.com.ar to activate this option.
Chargeback alerts
When a payment processor files a chargeback against a purchase made at your event, Fanz now automatically sends you an email notification containing the evidence you need to dispute it.
This applies to chargebacks filed by any of the following processors:
- Stripe
- Mercado Pago
- dLocal
- Fiserv
What changed
Previously, chargebacks were processed silently — you had no visibility into them and received no notification. Now, as soon as a chargeback is filed, you'll receive an email with the relevant evidence so you can take action.
What to do when you receive a chargeback notification
- Review the email — it contains the evidence associated with the disputed purchase.
- Assess the dispute — determine whether the chargeback appears to be fraudulent or a legitimate claim.
- Submit your evidence — use the information from the email to respond to the dispute through your payment processor's platform (Stripe, Mercado Pago, dLocal, or Fiserv) within their stated deadline.
Important: Each payment processor has its own deadline for submitting chargeback evidence. Act promptly — missing the deadline typically means you forfeit the dispute automatically.
Payouts tab
The Payouts tab (under Settings) is where you manage the beneficiaries who receive funds from your ticket sales.
Beneficiary pool
The Beneficiary pool lists all the recipients you've saved for your brand. These bank details are stored once and can be reused across payouts without re-entering them each time.
Adding a beneficiary
Click Add beneficiary to open the beneficiary form. The form captures the following details:
| Field | Description |
|---|---|
| Name * | The recipient's display name |
| CUIT | The recipient's tax identification number |
| Alias | The recipient's bank alias |
| Split type | Choose Percentage (%) or Fixed amount ($) |
| Default fixed amount | The default amount for fixed-type recipients |
| Permanent | When enabled, this recipient is always included in every payout — no per-event setup needed |
Fill in the details and click Save beneficiary to add them to your pool.
Tip: Mark high-priority recipients as Permanent so they're automatically included in every payout.
Advance payout split behavior
If your brand has Allow Advance Payouts enabled, Fanz distributes the available payout amount among your configured beneficiaries using the following rules.
Fixed-amount recipients: FIFO allocation
When one or more beneficiaries are configured with a Fixed amount ($) split type, Fanz now satisfies them in order — first in, first out — until the available payout amount is exhausted.
- The first fixed-amount recipient receives their full configured amount (if funds allow).
- The next recipient is satisfied next, and so on down the list.
- If the available amount runs out before all fixed recipients are covered, the remaining recipients receive nothing for that payout.
This replaces the previous behavior where fixed amounts were scaled down proportionally when funds were insufficient.
Why this matters
The FIFO approach makes split outcomes predictable and deterministic. You always know exactly which recipients will be paid in full before others, based on the order they appear in your beneficiary configuration — rather than every recipient receiving a reduced partial amount.
Tip: Review the order of your fixed-amount beneficiaries to make sure your highest-priority recipients are listed first.
Percentage recipients
Beneficiaries configured with a Percentage (%) split type are not affected by this change. Percentage-based splits continue to be calculated against the remaining available amount after fixed recipients have been satisfied.
You can disconnect and reconnect the same provider type, but you cannot switch between providers (e.g., from Mercado Pago to Stripe) as they're region-locked.
Sales go directly to your connected payment provider account. Fanz never holds your funds.
No. Each brand can only have one payment provider connected. If you need different payment accounts for different events, create separate brands.
No. You need to connect a payment provider before you can sell tickets.
No. Fanz does not hold funds or offer payment advances. Sales go directly to your payment provider account (Mercado Pago, Stripe, or dLocal).
If you need an advance on your available funds, you manage that directly through your payment processor — not through Fanz.
Fixed-amount recipients are satisfied in order. The first recipient on the list receives their full amount first. If funds are exhausted before reaching a recipient further down the list, that recipient receives nothing for that payout. Review the order of your beneficiaries to prioritize accordingly.
Yes. Once saved to your Beneficiary pool, a recipient's bank details are stored and can be reused. Mark the recipient as Permanent to include them in every payout automatically.
Review the evidence included in the email, then log in to your payment processor's platform (Stripe, Mercado Pago, dLocal, or Fiserv) and submit your dispute response before their deadline. Each processor sets its own timeframe, so act as quickly as possible.
Yes. The chargeback alert system covers all supported processors: Stripe, Mercado Pago, dLocal, and Fiserv.