Edit event
Click "Edit" in the top right of any event detail page to access the edit menu. Here you can modify nearly everything about your event.
⚠️ Important — the Edit menu opens modals, not tabs: The options in this menu (Information, Checkout configuration, etc.) open individual modal windows, NOT navigation tabs. There is no tab called "General information" in the event detail page. The only tab called "General" shows sales metrics — it is not where you edit event details.
Edit menu options
Information
Edit the main event details originally set during event creation:
| Field | Description |
|---|---|
| Banner | Event cover image |
| Title | Event name |
| Description | Full event description |
| Categories | Event categorization |
| Location | Venue information |
| Contact | Contact details |
| Social networks | Social media links |
| YouTube video | Embedded video |
| Extra images | Additional event photos |
| Agenda | Event schedule/lineup |
| FAQs | Frequently asked questions |
| Custom sections | Additional content blocks |
⚠️ Location warning: If you change from a numbered seats location, all seat positioning in the map will be lost. Also, attendees are not automatically notified of location changes. If you make a relevant change, create a manual email to inform attendees about the new location.
FAQs note: If your event has a chatbot enabled, changing the FAQs will update the chatbot's responses accordingly.
Reordering FAQs
You can drag and drop FAQ items to set the exact order in which they appear. To reorder:
- Open the Frequently Asked Questions (FAQ's) section in the event editor
- Click and hold the drag handle next to any FAQ item
- Drag it vertically to the desired position and release
The saved order is persisted and reflected everywhere the FAQs appear: the event editor, the public event page, and any duplicated events.
Image uploads
Whenever you upload an image — whether it's the event banner, a square image, or any other upload point — a consistent crop and fit experience is applied. The crop modal lets you adjust framing before saving, ensuring all your event images look exactly as intended.
Checkout configuration
How to get here: Event detail → Edit button → Checkout configuration
Modify checkout behavior:
| Setting | Description |
|---|---|
| Include service charge in ticket price | Hide service charge from buyers (include in displayed price) |
| Block multi-type ticket purchases | Prevent buying different ticket types in one purchase |
| Buyer data fields | Configure which fields to collect. Always required: name and email. Phone/Birthdate are optional. ID is conditional by brand billing setup |
| Ask buyer info per ticket | Collect info for each attendee, not just the buyer |
⚠️ Important about Buyer data fields: If you need phone numbers or birthdates from your buyers (to contact them, export lists, run campaigns, segmentation, etc.), you must enable "Phone" and/or "Birthdate" in this section BEFORE they purchase. Once someone buys without you requesting that data, there's no way to recover it. If you enable these fields later, only future purchases will have that information.
ID/Document behavior depends on your brand setup: if Fanz collects or automatic billing is enabled, ID is locked on; if both are disabled, ID can be turned on/off.
Important: Checkout configuration changes only affect future purchases. For example, if you enable "Ask buyer info per ticket" after half your tickets are sold, only the remaining purchases will collect per-ticket info — existing purchases won't be affected.
Pixels & analytics
Connect analytics and advertising tools to track event page performance:
| Provider | Description |
|---|---|
| Facebook Pixel | Meta advertising tracking |
| Google Analytics | GA4 analytics |
| Google Tag Manager | GTM container |
How to assign:
- Select a tracking code from the dropdown next to each provider
- Or click "+ Create tracking code" to create one directly from this modal (no need to go to brand settings)
- Click Save
Note: Only one code per provider per event. Tracking is per-event, not per-date or site-wide.
See Marketing settings for managing all your tracking codes.
Schedule & Dates
Manage your event dates using a visual calendar.
Viewing dates:
- All dates appear as chips on the calendar
- Click any date chip to edit
Editing a date:
- Click on an existing date to open the edit modal
- Modify: date, start time, entry opening, end time
- Click the pencil next to the date name to rename it
- Preview shows: date, name, entry opening, start time, end time, duration
Actions:
- Delete: Remove the date
- Cancel: Discard changes
- Edit: Save changes
Adding dates:
- Hover over a blank future date → click "Add date"
- Or click "Generate dates" (top right) for bulk creation
Bulk date generation:
Click "Generate dates" to open the date generator. Configure:
- Date range — Select start and end dates for generation
- Event duration — Length of each show (e.g. 1h 30min)
- Doors open before start — How many minutes before the start time doors open (0 = same as start, or e.g. 10, 15, 30, 60 minutes before)
- Days of the week — Check which days should have events (e.g. every Friday and Saturday)
- Times — Set start time(s) per day; door opening is derived from "Doors open before start"
The form resets when you close the modal (after generating or canceling), so each time you open it you start with a clean form.
This is the same tool available during event creation. Useful for theater runs, weekly events, or any recurring schedule.
See Date generator in the Create event guide for more details.
Questions
Configure RSVP questions for the selected date.
Question types:
- Short text
- Long text
- Single choice (radio buttons)
- Multiple choice (checkboxes)
Questions can be:
- Required or optional
- Reordered by dragging and dropping
- Applied per event date
Ordering questions and answer options:
Control the exact order in which questions and answer choices appear to buyers:
- Reorder questions: Click and hold the drag handle (☰) next to each question number, then drag vertically to reposition
- Reorder answer options: For multiple/single choice questions, click and hold the drag handle next to each option to change their order
- Changes are saved automatically when you click "Save changes"
- The drag handles are always visible for clarity
RSVP answers appear in the Assistants tab and exports.
Email settings
Shortcut to Communications → Settings.
Configure automated emails:
- Purchase confirmation
- Abandoned cart recovery
- Event reminder
- Feedback request
- Cancellation notice
See Event communications for details.
Cancel date
⚠️ Irreversible action
Cancelling a date:
- Opens confirmation modal
- Prevents any new purchases immediately
- Optionally notifies all attendees
- Allows selecting/creating a cancellation email template
Options when cancelling:
- Notify attendees: Toggle to send cancellation email
- Email template: Select or create the cancellation message
After cancellation, you should process refunds for affected purchases via the Orders tab.
Ticket entry deadline
You can set an Entry deadline on each ticket type to control how late an attendee can use their ticket to enter the event.
How it works:
The deadline is defined as an offset in hours relative to the event start time. For example, if your event starts at 9:00 PM and you set a 2-hour deadline, the ticket will be valid for entry until 11:00 PM.
To configure it:
- Go to the Tickets tab on your event
- Open a ticket type to edit it
- Find the Entry deadline setting
- Enable it and enter the number of Hours after event start that the ticket remains valid for entry
What happens when the deadline passes:
- When a validator scans the QR at the door, the Validate app rejects the ticket with the warning "Entry deadline passed — This ticket was valid for entry until [date/time]". The attendee is not admitted with that ticket.
- Purchases are not affected by this setting. Buyers can still buy the ticket online until the sales schedule ends — the deadline only limits when the QR is valid for entry at the door.
This setting is per ticket type, so you can apply different deadlines to different ticket categories within the same event.
Best practices
Before making changes
- Banner/title changes: Update any marketing materials with old info
- Date changes: Notify attendees via Communications tab
- URL changes: Remember old links will break
Major changes checklist
| Change | Action needed |
|---|---|
| New date added | Update marketing, notify mailing list |
| Date removed | Refund affected buyers, notify attendees |
| Location change | Email all attendees immediately |
| Price change | Only affects future purchases |
| Pixels & analytics | Verify data is being collected |
Timing considerations
- Make info changes well before the event
- Test checkout config changes with a test purchase
- Date changes should be communicated to attendees
FAQs
No. There is no tab called "General information" or "Information" in the event detail page.
What exists is:
- "General" tab → shows sales metrics, charts, and revenue. This is not where you edit event data.
- Edit menu → Information → opens a modal where you can edit the banner, title, description, location, FAQs, etc.
To edit any event data, always go to: "Edit" button (top right) → choose the appropriate option.
- Go to the event detail page
- Click "Edit" (top right corner)
- Select "Information"
- In the modal that opens, the first field is Banner — upload the new image
- Save your changes
The ideal banner size is 1000×500px (2:1 ratio), maximum 1MB.
- Go to the event detail page
- Click "Edit" (top right corner)
- Select "Information"
- Modify the Title or Description field
- Save your changes
Most changes only affect future purchases. Prices, ticket names, and configurations are locked at purchase time.
Only if you haven't shared the link yet. Changing the URL breaks all previous links.
Go to the Tickets tab and edit each ticket. Or use bulk edit from the Events list.
You can only add future dates. Past dates cannot be created.
Purchases remain valid but can no longer be made. You'll need to manually refund or change affected orders.
The best option is to edit the existing date instead of canceling and creating a new one:
- Go to Edit → Schedule & Dates
- Click on the date you want to reschedule
- Change the date and time to the new schedule
- Save your changes
Then, communicate the change to attendees:
- Go to Communications → Send email
- Write a message explaining the date change
- Offer the option to request a refund for those who can't attend
Advantages of this method:
- Tickets remain valid automatically
- No need to manually move orders
- Attendees who want refunds request them individually
- Avoids the complex process of cancel + create + migrate orders
Only use "Cancel date" if you're definitively canceling without rescheduling.