Team and roles

Invite people to your team with specific roles so they can help you manage events, sell tickets, validate access, and more.

Why add team members?

Fanz tracks everything by user: who sold, validated, refunded, canceled, reserved, or sent courtesy tickets. If your whole team uses a single account, you won't be able to know who did what.

Adding members with specific roles allows you to:

• Delegate tasks without losing control
• Limit access to what each person needs
• Track actions and know who did what
• Scale your operation without compromising security

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Accessing the team menu

From the Fanz dashboard, go to Team in the main sidebar.

You'll see two tabs:

• Members: All current members of your brand
• Invitation links: Links to invite new members

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Role overview

Fanz has 9 roles with different access levels:

Role	Access	Requires assignment
Owner	Full access + website menu	No
Administrator	Full access, including website	No
Producer	Read/write for assigned events, selling, validation, customer service and chatbot; reports read-only	Yes (events)
RRPP	Only sales panel and RRPP link	Yes (events)
Seller	Only box office for assigned events	Yes (events)
Validator	Only QR validation	Yes (events)
Analyst	Read-only metrics and reports	No
Membership Admin	Read/write for memberships	Yes (memberships)
Custom	Configurable read/write per section and sub-tab	Depends on config

To learn about each role in detail, see Available roles.

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Workflow

The typical process to add members is:

1. Create an invitation link with the roles and assigned events/memberships
2. Share the link with the person you want to invite
3. The person registers on Fanz using that link
4. They're automatically in your brand with the configured permissions
5. Manage from Members if you need to change roles or assignments

Important: The invitation link is for joining the brand once. Once the person is a member, they don't need to use the link again.

Invitation link auto-copy

When you create a new invitation link, the URL is automatically copied to your clipboard — no need to manually select or copy it. A toast notification confirms the copy, and the new row in the table briefly flashes a confirmation as well. You can paste and share the link straight away.

Modal actions always visible

The action buttons in the add-member and edit-member modals (such as save and cancel) are pinned to the bottom of the modal. Even if the form is long, the buttons stay visible without scrolling.

What new members see when accepting an invitation

When someone follows your invitation link and completes registration, they see an animated loading screen that walks them through the process step by step:

1. Validating your invitation — Fanz confirms the link is valid and unused
2. Adding you to the team — the new member is attached to your brand with the configured role
3. Setting up your workspace — their dashboard is prepared with the correct permissions

Once all steps complete, they land directly in the dashboard, ready to work. This replaces the plain spinner that appeared in earlier versions, and the app download banner is suppressed during this flow so it doesn't interrupt the welcome experience.

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Use case: hosting multiple producers on your platform

If you run a white-label platform and want different organizers to each publish their own events independently, Fanz's Producer role handles this natively — no extra setup required.

Each producer you add:

• Gets their own login to your platform
• Can create and manage their own events
• Only sees events assigned to or created by them — never another producer's content
• Has no access to team management, brand settings, or website configuration

How to add a producer:

1. Go to Team → Invitation Links and create a link with the Producer role
2. The link is automatically copied to your clipboard — paste and send it to the producer
3. The producer registers or logs into Fanz and joins your brand automatically
4. The producer can start creating and managing events immediately from their dashboard
5. Repeat for each additional producer

As the brand owner, you retain full visibility over all events across every producer, and can adjust any producer's assignments or permissions at any time from Team → Members.

For the full permissions breakdown of the Producer role, see Available roles.

Note: Payment methods (Mercado Pago, Stripe, etc.) belong to the brand and are configured from Settings → Payments, a section Producers cannot access. A producer cannot connect their own Mercado Pago account inside your brand. If each producer needs to collect money separately, see Multiple producers in one venue.

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Next steps

1. Learn about roles in detail →
2. Create invitation links →
3. Manage existing members →

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