Contacts
The Contacts tab is your lead database in Fanz. It includes everyone who bought tickets (automatically) plus any contacts you import manually.
Accessing contacts
Go to Marketing → Contacts.
Contact types
| Type | Description |
|---|---|
| Buyer | Someone who bought tickets on your Fanz storefront |
| Contact | A manually imported lead who hasn't bought yet |
Buyers are added automatically when they purchase. Contacts must be imported or added manually.
The Type column in the table shows a colored chip to distinguish between types:
- Blue — Buyer
- Grey — Contact
Contacts table
The table displays all your contacts with search and filter options.
Search
The search bar filters by:
- Email — Find by email address
- Name — Find by first name
- Last name — Find by surname
- Tag — Type a tag name to show all contacts with that tag
Filter by type
Use the type filter to show:
- All — Both buyers and contacts
- Buyers — Only people who have purchased
- Contacts — Only imported leads who haven't purchased
Export
Click Export (button above the table) to download your complete database.
The export includes:
- First and last name
- Phone (if the buyer provided it when purchasing or if you imported it)
- Type (Buyer or Contact)
- Tags
- Creation date
💡 For complete historical lists: If you need a list of all emails and phone numbers from your historical buyers, export from here. This is your master database that includes all buyers from all your events, not just one specific event.
Actions menu
Each row has an actions menu (three dots icon) with options that vary by contact type:
For Contacts:
| Action | Description |
|---|---|
| Edit | Modify the contact's information |
| Delete | Remove the contact from your database |
For Buyers:
| Action | Description |
|---|---|
| Block from emails | Prevent the buyer from receiving marketing emails |
| Unblock from emails | Re-enable marketing emails for a blocked buyer |
Note: Blocking a buyer only affects your marketing emails. They can still receive transactional emails (order confirmations, tickets, etc.).
Adding a single contact
Click Add contact to manually add one person.
| Field | Required | Description |
|---|---|---|
| Yes | Contact's email address | |
| Name | No | First name |
| Last name | No | Last name |
| Phone | No | Phone number |
Click Create to add the contact.
Uploading contacts in bulk
Click Upload contacts to import a database from an external source.
Step 1: Upload file
Supported formats:
- CSV file
- XLS/XLSX file
- Public Google Sheets URL
Required columns:
- Email (mandatory)
Optional columns:
- Name
- Last name
- Phone
Step 2: Map columns
A table shows your file's columns with:
- Column name from your file
- Preview of the first 3 values
- "Map to" dropdown to match Fanz fields
- Status (mapped or not)
Auto-mapping: Columns with standard names (email, name, etc.) map automatically. Adjust manually if needed.
Note: You must map the Email column to proceed.
Click Continue to review when done.
Step 3: Review and upload
| Section | Description |
|---|---|
| Contact count | Number of contacts to be imported |
| Tag | Optional label to identify this batch |
| Preview | First 5 contacts being imported |
Why use tags?
Tags help you distinguish contacts from different sources. For example:
- "Facebook Lead Ads 2024"
- "Trade Show Barcelona"
- "Newsletter Subscribers"
Click Upload contacts to start the import.
Handling errors
If there are issues with your file, you'll see errors:
- Empty emails
- Invalid characters
- Invalid email formats
- Missing required fields
Fix the issues in your file and try again. All errors must be resolved before uploading.
Import progress
After clicking upload:
- A progress indicator appears in the bottom right
- Shows how many contacts have been uploaded
- The import runs in the background — you can continue working
Duplicates are automatically detected. Existing contacts are updated with new information rather than creating duplicates.
Yes. Select contacts in the table and use the delete action.
Use tags during upload. Each batch can have a unique tag, making it easy to filter and segment later.
No hard limit, but very large files may take longer to process. For files over 100,000 rows, consider splitting into batches.
Yes. Every email includes an unsubscribe link. Unsubscribed contacts won't receive future campaigns.
When a buyer clicks the unsubscribe link in an email, they opt out themselves. When you block a buyer from the contacts table, you're manually preventing them from receiving marketing emails. Both have the same effect — blocked/unsubscribed buyers won't receive campaigns.
Yes. Use the "Unblock from emails" option in the actions menu. However, if the buyer unsubscribed themselves, you cannot override their preference.
Related articles
- Segments — Group contacts for targeting
- Email campaigns — Send campaigns to contacts