Manage tickets

The Tickets tab lets you manage all tickets for a specific event date. Each date has its own tickets, so changes here won't affect other dates (unless you choose to apply them everywhere).

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Tickets table

The table shows all tickets for the selected date:

Column	Description
Ticket	Ticket name
Stock	Available for purchase (total - reserved - sold - courtesies)
Reservations	Manual reservations + active checkout reservations
Sold	Paid ticket count (clickable — opens orders filtered by this ticket)
Courtesies	Free tickets sent (clickable — opens orders filtered by this ticket)
Total	Total quantity (stock + reserved + sold + courtesies)
Price	Single price or range if multiple rates ($min - $max)
Service	Service charge %
Visibility	✓ or ✗ (available for online purchase)
Ticket office	✓ or ✗ (available at box office)
Actions	Edit, Send tickets, Bulk send, Delete

Tip: When the Sold or Courtesies count is greater than 0, you can click on the number. This takes you directly to the Orders tab with that specific ticket already filtered, so you can quickly see all purchases for that ticket type.

Expandable rows

Tickets with multiple rates are expandable. Click to see rate details:

Column	Description
Rate	Rate name
Reserved	Reserved quantity for this rate
Sold	Sold quantity for this rate
Price	Rate price
Service charge	Rate service charge %
Visibility	✓ or ✗ (available online, ✗ = box office only)
Promotion	Chip (e.g. 2×1) shown when the rate has an active automatic promotion

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Ticket actions

Edit

Opens the ticket in edit mode. You can modify:

• Name, description
• Quantity, minimum/maximum order
• Visibility settings
• Sales schedule
• Entry deadline
• Rates (price, service charge, visibility, automatic promotion)

Note: Changes don't affect past sales. Prices are locked at transaction time.

Numbered seat events: Edit is limited — you can only modify minimum order, purchase limit, ticket office settings, and rates. Name, description, and quantity are defined by the seating map.

Send tickets

Opens a form to quickly send courtesy tickets for this ticket type to a single recipient. Fill in buyer details and send.

Numbered seat events: This action is not available. Use the seating map above the table to select specific seats and send courtesies.

Bulk send

Opens the bulk send modal to send this ticket to multiple people at once. See Bulk send courtesies for details.

Numbered seat events: This action is not available. Use the seating map to select multiple seats and send them as courtesies.

Delete

Only available if the ticket has no sales. Permanently removes the ticket.

Numbered seat events: Tickets cannot be deleted — they are tied to the seating map categories.

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Reorder tickets

The order of your tickets determines how they appear in the checkout page. Buyers see tickets in the exact order you set — put your best-selling or most important tickets at the top.

Numbered seat events: Reorder is not available. Ticket order is fixed based on the seating map configuration.

How to reorder:

1. Click "Reorder tickets" above the table
2. In the modal, drag and drop tickets to your desired order
3. Or use quick sort: by name, price, or stock (ascending/descending)
4. Check "Apply to all dates" if you want this order across all event dates
5. Click Save

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Create ticket

Add new ticket types for your event. Each ticket can have its own name, quantity, pricing, and visibility settings.

Numbered seat events: Create ticket is not available. Tickets are automatically generated from your seating map categories. To add more ticket types, you need to modify the seating map.

Click "Create ticket" to add a new ticket type.

Basic information

Field	Description
Name	Ticket name (max 50 characters)
Description	Brief description (max 90 characters)
Quantity	Total stock
Minimum order	Minimum tickets buyer must purchase (default: 1)
Purchase limit	Maximum tickets per purchase (default: 8)

Visibility settings

Toggle	Description
Visible in event page	Show in online checkout
Only visible with discount code	Hidden unless buyer applies a matching discount
Available at ticket office	Can be sold via box office
Include service charge at ticket office	Apply service charge for box office sales

Sales schedule

Toggle on to set a start and end time for ticket availability.

Tickets with a schedule still appear in checkout, but with visual indicators:

• Before start: Shows a chip with "Sales start [date]" — ticket is visible but not selectable
• During sale: Shows a chip with "Sales end [date]" — ticket can be purchased
• After end: Shows a chip with "Sales ended [date]" — ticket is visible but disabled

This lets buyers see upcoming tickets and know when they'll be available.

Entry deadline

The Entry deadline setting controls how late an attendee can use a ticket to enter the event at the door — it is a per-ticket cutoff measured in hours after the event start, and once it passes the QR code no longer scans as a valid entry. It does not affect online purchases.

Field	Description
Entry deadline	Toggle on to enable an entry cutoff for this ticket
Hours after event start	Quick presets (1h, 2h, 3h, 4h, 6h, 8h) or a Custom value from 0.5 to 48 hours in 0.5-hour increments

A preview below the presets shows the exact calculated cutoff (dd/MM HH:mm) in the event's timezone so you can double-check before saving.

How it works:

• When the deadline is enabled, the system calculates the cutoff as: event start time + the number of hours you set.
• Before the cutoff, the ticket scans normally at the door (Validate app).
• After the cutoff, scanning the QR fails with a warning: "Entry deadline passed — This ticket was valid for entry until [date/time]". The attendee cannot enter with that ticket.
• This setting does not affect checkout or purchases. Buyers can still buy the ticket up until the sales schedule ends — the deadline only limits when the ticket is valid for entry.

Example: If your event starts at 9:00 PM and you set an entry deadline of 2 hours, the ticket stops being valid for entry at 11:00 PM. Someone who bought it earlier but arrives at 11:30 PM will be denied at the door.

Tip: Use the entry deadline for tickets that lose value after a certain point — early admission, guided tours, workshop slots, or any ticket that must be checked in before a specific moment to be useful.

Rates

By default, you have one rate called "General". You can:

• Edit the price, service charge %, and minimum order for each rate
• Click "Add Rate" for additional pricing tiers
• Toggle visibility per rate (online vs. box office only)
• Delete rates you don't need

⚠️ Important - Minimum order per rate: Each rate can have its own "Minimum order" that overrides the ticket's minimum order. If you set the ticket minimum order to 1, but a rate has minimum order 2, that rate will require buying at least 2 tickets. This is useful for group rates or quantity discounts, but can cause confusion if not configured intentionally. Review each rate's minimum order if buyers report unexpected purchase limits.

Save options:

• Create for all dates: Add this ticket to all event dates
• Save: Add only to the current date

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Numbered seat events

For events with numbered seating maps, the Tickets tab works differently:

Seating map above tickets

A seating map appears above the tickets table with two modes:

1. Send courtesies and swap seats

• Swap seats: Select one occupied seat and one empty seat, then click "Swap seats". Toggle notification to alert the buyer.
• Send courtesies: Select empty seats, click "Send seats", and complete the courtesy flow.

2. Block/Unblock seats and areas

Select empty or blocked seats (or entire areas) to block/unblock them, then click "Apply changes".

⚠️ Important: Each blocked seat or area reduces the ticket stock accordingly.

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Best practices

Pricing strategy

• Early bird rates: Create time-limited lower-priced rates
• Tiered pricing: Offer VIP, General, Economy options
• Group discounts: Use minimum order > 1 for group rates
• Automatic promotions: Set up 2×1, 3×2, 5×4, or custom quantity-based discounts per rate — they apply at checkout without a code. See Automatic ticket promotions.

Stock management

• Keep some stock in reserve for last-minute needs
• Use visibility toggles to hide sold-out tickets instead of deleting
• Monitor reservations — high reservation counts may indicate checkout issues

Entry deadlines

• Set an entry deadline on tickets that lose value after a specific point in the event (e.g., opening acts, workshops, early-access slots)
• Leave the deadline unset for general admission tickets that remain valid throughout the event
• Communicate the deadline clearly in the ticket description so buyers know in advance

For numbered events

• Set up your seating map completely before creating the event
• Block seats for production/crew areas from the start
• Unblock seats gradually if you need to release more inventory

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FAQs