Purchase detail
The purchase detail is a full-screen modal showing all order information and allowing you to perform actions on it.
Accessing the detail
Click on any order from:
- Reports → Purchases
- Reports → General (metric cards)
- Events → [Your event] → Orders
Main information
At the top of the modal you see:
Order data
- Purchase ID: Unique identifier
- Event: Event name
- Date: Event date
- Payment method: How it was paid (editable for in-person purchases)
Buyer data
- Name
- Email (click the pencil icon to edit)
- Phone (clickable to send WhatsApp)
- Document/ID
Edit client data: Click "Edit client data" to modify name, last name, document, phone, email, or birth date. This button is located directly in this section, not in the floating actions bar.
Observations
Space for notes about the purchase. Click the pencil next to "Observations" to add or edit notes.
Tip: Observations are also visible in the Assistants table in the validation interface. This is useful for adding notes like "VIP guest", "Requires wheelchair access", or "Backstage pass" that validators need to see when checking tickets.
Special indicators
Indicator chips may appear at the top:
| Chip | Meaning |
|---|---|
| Fanzly | Purchase was generated by the automatic remarketing bot |
| Referred by [name] | Buyer was referred by another user |
Information tabs
The detail has several tabs (some only appear when relevant to the purchase):
Purchase
Financial order information:
- Status: Current purchase status
- Purchase date: When it was made
- Payment method: Processor used
- Method type: Cash, card, account money, etc.
Financial breakdown:
| Concept | Description |
|---|---|
| Ticket price | Gross ticket amount |
| Service charge | Service charge amount |
| Discount | Discount applied (if any) |
| Gross total | Tickets + charge - discount |
| Processor fee | Payment processor fee |
| Platform fee | Fanz fee (hidden when free ticket credits were applied) |
| Tax deductions | Withheld taxes |
| Net total | What you receive |
Free ticket credit indicator:
When a purchase benefited from the Partner Program's free ticket credits, a chip appears in the deductions section:
- "X free ticket credits applied — no platform fee" — shown when all tickets in the purchase were covered by credits (platform fee is zero). The number
Xis the exact count of credits consumed on this purchase. - "X free ticket credits applied" — shown when only some tickets were covered (e.g., 15 of 30 tickets used credits, so the platform fee is reduced but not zero). The remaining platform fee is still displayed above the chip.
This indicator is only shown for online purchases (Mercado Pago, Stripe, or Fiserv) where credits were actually consumed.
Products
List of products acquired:
- Each individual ticket
- Status of each ticket (active/validated)
- Price paid for each ticket
Referrals
If the event has an active referral program, shows:
- People this buyer referred
- Generated rewards
This tab only appears if the event has the referral program active.
RSVP
Answers to the event's RSVP questions.
This tab only appears if the event has RSVP questions configured.
Print History
Record of when and who printed the tickets for this order.
| Data | Information |
|---|---|
| Member | Who printed |
| Date/Time | When it was printed |
Date change
History of changes made to the order:
- Event changes
- Date changes
- Ticket changes
Validation
History of ticket validations:
- Which ticket was validated
- Who validated it
- When it was validated
Processed by
If the purchase was processed by a team member:
- Box office seller
- RRPP who made the sale
Reserved by
If the purchase comes from a completed reservation:
- Who made the initial reservation
Navigating between orders
You can navigate between orders without closing the modal:
- Arrows on the sides: Centered left and right of the modal (desktop only, hidden on mobile)
- Keyboard arrows: Press left/right arrow keys to navigate
This lets you review multiple orders quickly.
Buyer gallery link
When a purchase includes photos, a copyable link to the buyer's image gallery appears on the detail page. Click the copy icon next to the link to grab it and share it directly with the buyer.
Image sale management (platform admins only)
This section is restricted to platform administrators. Organizers do not see these controls.
Platform admins can edit image sale details directly from the purchase detail view using the Admin edit interface:
- Edit individual image prices: Update the sale price for each image in the purchase. Changes are saved immediately.
- Add print images: Add new print image slots to the purchase and set the Price per print for each one.
- Remove print images: Remove existing print images from the purchase. Use Remove print image on the item; the list updates right away. To undo a pending removal before saving, use Cancel removal.
These controls appear inline within the purchase detail when the order contains an image sale. Success and error feedback is shown via the Image sale details updated / Failed to update image sale details notifications.
Available actions
From the detail you can execute the same actions as from the list.
Location of actions:
- Desktop: Floating bar at the bottom of the modal
- Mobile: Floating "Actions" button at the bottom right
Note: "Edit email" and "Edit client data" are not in the floating actions bar. They are inline buttons located directly where the buyer information is displayed at the top.
Actions:
Download invoices (Argentina only)
If automatic billing is enabled, downloads the invoice and any credit notes for this purchase.
Resend tickets
Resends the confirmation email with attached tickets.
Change event or date
You can only move the order to events within the same brand.
- Select the new event
- Select the new date
- Select the new tickets
- For numbered events, choose the new seats on the map
- Click Change
Partial change (only some tickets): You don't have to move all tickets in the order. You can select only the tickets you want to change. When you make a partial change, the original purchase is automatically split into two:
- Original purchase: Keeps the tickets you didn't move (amount adjusted proportionally)
- New purchase: Created with the tickets you changed to the new event/date
This is useful when a buyer has multiple tickets but only wants to move some to a different date or event.
Notify buyer: On by default. Sends email with changes and new tickets.
Change tickets
Changes ticket type or rate within the same event/date. You can change all tickets or just the ones you need — you don't have to change the entire order.
- Select the new ticket type
- Select the rate
- Click Change
Print tickets
- Roll: Vertical format, large QR
- Card: Horizontal card-style format
If the ticket has a custom design, that design is printed.
Refund purchase
For online purchases with Success status:
- Select tickets to refund
- Select whether to refund the service charge
- Click Refund
Warning: First click opens the modal, second confirms. Refunds cannot be undone.
Note: The Refund button is automatically hidden for purchases from events that ended more than 7 days ago. If you don't see this button, the purchase falls outside the refund window and cannot be refunded.
Cancel purchase
For in-person, free, or courtesy purchases:
- Select tickets to cancel
- Click Cancel
Note: The Cancel button is automatically hidden for purchases from events that ended more than 7 days ago.
Next steps
Yes. Click "Edit client data" to modify name, last name, document, phone, email, or birth date.
It indicates the purchase was generated by Fanz's automatic remarketing bot, which recovers abandoned carts and reactivates buyers.
Yes. In the "Print History" tab you see which team member printed and when.
Yes. In the "Validation" tab you see the complete validation history with who and when.
Only for in-person purchases. The payment method for online purchases cannot be modified.
No. Observations are for internal use only. They're visible to your team in the purchase detail and in the assistants table during validation.
Yes. The phone is clickable and opens WhatsApp directly with the buyer's number.
Yes. Use "Change event or date" and select only some of the tickets. The tickets you change are moved to a new order, and the ones you didn't touch stay in the original order. Amounts are adjusted proportionally.
Yes. When using "Change event or date", you don't need to move all tickets. Select only the ones you want to change. The purchase splits automatically: the original order keeps the unchanged tickets, and a new order is created with the moved tickets.
These buttons are automatically hidden for purchases from events that ended more than 7 days ago. Those orders fall outside the refund window and can no longer be refunded or cancelled through the platform.
When the purchase includes photos, a copyable gallery link appears directly on the purchase detail page. Click the copy icon to grab the link and share it with the buyer.
Only platform admins can edit individual image prices, add print image slots, set print pricing, and remove print images from an existing purchase. These controls appear inline in the purchase detail view under the Admin edit interface.