Purchase detail

The purchase detail is a full-screen modal showing all order information and allowing you to perform actions on it.

Accessing the detail

Click on any order from:

• Reports → Purchases
• Reports → General (metric cards)
• Events → [Your event] → Orders

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Main information

At the top of the modal you see:

Order data

• Purchase ID: Unique identifier
• Event: Event name
• Date: Event date
• Payment method: How it was paid (editable for in-person purchases)

Buyer data

• Name
• Email (click the pencil icon to edit)
• Phone (clickable to send WhatsApp)
• Document/ID

Edit client data: Click "Edit client data" to modify name, last name, document, phone, email, or birth date. This button is located directly in this section, not in the floating actions bar.

Observations

Space for notes about the purchase. Click the pencil next to "Observations" to add or edit notes.

Tip: Observations are also visible in the Assistants table in the validation interface. This is useful for adding notes like "VIP guest", "Requires wheelchair access", or "Backstage pass" that validators need to see when checking tickets.

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Special indicators

Indicator chips may appear at the top:

Chip	Meaning
Fanzly	Purchase was generated by the automatic remarketing bot
Referred by [name]	Buyer was referred by another user

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Information tabs

The detail has 9 tabs:

Purchase

Financial order information:

• Status: Current purchase status
• Purchase date: When it was made
• Payment method: Processor used
• Method type: Cash, card, account money, etc.

Financial breakdown:

Concept	Description
Ticket price	Gross ticket amount
Service charge	Service charge amount
Discount	Discount applied (if any)
Gross total	Tickets + charge - discount
Processor fee	Payment processor fee
Platform fee	Fanz fee (hidden when free ticket credits were applied)
Tax deductions	Withheld taxes
Net total	What you receive

Free ticket credit indicator:

When a purchase benefited from the Partner Program's free ticket credits, a chip appears in the deductions section:

• "X free ticket credits applied — no platform fee" — shown when all tickets in the purchase were covered by credits (platform fee is zero). The number X is the exact count of credits consumed on this purchase.
• "X free ticket credits applied" — shown when only some tickets were covered (e.g., 15 of 30 tickets used credits, so the platform fee is reduced but not zero). The remaining platform fee is still displayed above the chip.

This indicator is only shown for online purchases (Mercado Pago, Stripe, or Fiserv) where credits were actually consumed.

Products

List of products acquired:

• Each individual ticket
• Status of each ticket (active/validated)
• Price paid for each ticket

Referrals

If the event has an active referral program, shows:

• People this buyer referred
• Generated rewards

This tab only appears if the event has the referral program active.

RSVP

Answers to the event's RSVP questions.

This tab only appears if the event has RSVP questions configured.

Print history

Record of when and who printed the tickets for this order.

Data	Information
Member	Who printed
Date/Time	When it was printed

Date change

History of changes made to the order:

• Event changes
• Date changes
• Ticket changes

Validation

History of ticket validations:

• Which ticket was validated
• Who validated it
• When it was validated

Processed by

If the purchase was processed by a team member:

• Box office seller
• RRPP who made the sale

Reserved by

If the purchase comes from a completed reservation:

• Who made the initial reservation

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Navigating between orders

You can navigate between orders without closing the modal:

• Arrows on the sides: Centered left and right of the modal (desktop only, hidden on mobile)
• Keyboard arrows: Press left/right arrow keys to navigate

This lets you review multiple orders quickly.

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Available actions

From the detail you can execute the same actions as from the list.

Location of actions:

• Desktop: Floating bar at the bottom of the modal
• Mobile: Floating "Actions" button at the bottom right

Note: "Edit email" and "Edit client data" are not in the floating actions bar. They are inline buttons located directly where the buyer information is displayed at the top.

Actions:

Download invoices (Argentina only)

If automatic billing is enabled, downloads the invoice and any credit notes for this purchase.

Resend tickets

Resends the confirmation email with attached tickets.

Change event or date

You can only move the order to events within the same brand.

1. Select the new event
2. Select the new date
3. Select the new tickets
4. For numbered events, choose the new seats on the map
5. When quantity matches, click Change

Notify buyer: On by default. Sends email with changes and new tickets.

Change tickets

Changes ticket type or rate within the same event/date.

1. Select the new ticket type
2. Select the rate
3. Click Change

Print tickets

• Roll: Vertical format, large QR
• Card: Horizontal card-style format

If the ticket has a custom design, that design is printed.

Refund purchase

For online purchases with Success status:

1. Select tickets to refund
2. Select whether to refund the service charge
3. Click Refund

Warning: First click opens the modal, second confirms. Refunds cannot be undone.

Cancel purchase

For in-person, free, or courtesy purchases:

1. Select tickets to cancel
2. Click Cancel

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Next steps

1. Orders list →
2. General metrics →

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