Orders list
The Purchases tab shows you all orders from all your events in one place, with advanced filters and available actions.
Accessing the orders list
From the Fanz dashboard, go to Reports → Purchases.
You can also view orders for a specific event at Events → [Your event] → Orders.
Searching orders
Use the search bar to find orders by:
- Buyer's email
- Buyer's name
- Buyer's ID
Advanced filters
Click the blue filter icon to open the filters panel:
Available filters
| Filter | Options |
|---|---|
| From - To | Date range |
| Team member | Who processed the order |
| Only cancelled dates | Switch to show only transactions from cancelled dates |
| Event | Filter by specific event |
| Event date | Filter by date (appears after selecting event) |
| Payment method | Box office, Courtesy, Mercado Pago, Stripe, dLocal, Free |
| Payment method type | Bank transfer, Cash, Credit card, Debit card, QR Mercado Pago, Account money, Credit card (online), Debit card (online), Digital currency, Prepaid card (online), Other |
| Discount | Specific code or "All" (purchases with any discount) |
| Status | Success, Failed, Refunded, Partially refunded, Partially cancelled, Cancelled |
| Location | If you have multiple brand locations |
Apply or clear filters
- View results: Apply selected filters
- Clear filters: Remove all filters
Table columns
| Column | Information |
|---|---|
| Buyer | Name and last name |
| Buyer's email | |
| Event | Event name |
| Event date | Event date |
| Payment | Processor + member (if applicable) |
| Date | Purchase date |
| Status | Order status |
| Discount | Code used |
| #Tickets | Number of tickets |
| Verified | Validated tickets / total |
| Total tickets | Ticket amount |
| Total service charge | Service charge amount |
| Total | Total amount paid |
| Billed | ✅ Invoice generated / ❌ Not billed (Argentina only) |
| Credit note | ✅ Credit note issued / — None (Argentina only) |
| Actions | Actions menu |
Note: The "Billed" and "Credit note" columns only appear if you have automatic billing enabled (Argentina only).
Payment column
Shows the payment processor (Stripe, Mercado Pago, Courtesy, Free):
- Free: $0 tickets claimed on the site
- Courtesy: Tickets sent directly to a person
If a team member processed the sale (RRPP or box office seller), their profile photo appears. Hover to see their name and email.
Verified column
Format: X / Y where:
- X = validated tickets
- Y = total tickets in order
Download all invoices (Argentina only)
If you have automatic billing enabled, a Download all invoices button appears at the top right of the table.
This downloads all invoices for the currently visible orders (respecting your filters).
Tip: Filter by month and click "Download all invoices" to easily prepare tax declarations.
Available actions
In each order's actions menu (three dots):
View detail
Opens the purchase detail with all information.
Download invoices (Argentina only)
If automatic billing is enabled, downloads the invoice and any credit notes for this purchase.
Resend tickets
Resends the purchase email with attached tickets and add-ons. Only available if the order has an email.
Change event or date
Changes the order's event or date. Only for orders with Success status and only to events within the same brand.
Process:
- Select the new event
- Select the new date
- Select the new tickets (for numbered events, choose seats on the map)
- When quantity matches, click Change
Option: Notify buyer (on by default) - sends email with changes and new tickets.
Change tickets
Changes tickets within the same event/date. Only for orders with Success status.
Process:
- Select the new ticket type
- Select the rate
- Click Change
Print tickets (Roll)
Prints tickets in vertical format (roll). Large QR, ideal for scanning from phones.
Print tickets (Card)
Prints tickets in horizontal format (card). Ideal for printed card-style tickets.
Note: If the ticket has a custom design assigned, that design is printed instead of roll/card formats.
Refund purchase
Only for online purchases with Success status.
Opens the refund modal where you can:
- Select which tickets to refund
- Select whether to refund the service charge
- Refund all or part of the order
Warning: Refunds cannot be undone.
Cancel purchase
Only for in-person, free, or courtesy purchases with Success status.
Works the same as refund but for non-online orders.
Export data
The table is exportable in CSV or XLS format. Use the export button at the top.
Pagination
The table is paginated. You can choose to show between 5 and 50 rows per page.
Next steps
Free tickets are $0 tickets that buyers claim on the site. Courtesy tickets are sent directly by the organizer to a specific person.
Yes. You can use the event filter in Reports → Purchases, or go directly to Events → [Your event] → Orders.
Yes. The refund modal lets you select which tickets and whether to include the service charge. You can do partial refunds.
Partially refunded is for online purchases where part of the money was returned. Partially cancelled is for in-person/courtesy purchases where some tickets were cancelled.
No. You can only change tickets on orders with Success status.
By default yes, but you can disable the "Notify buyer" option before confirming the change.