Selling tickets
The Sell tab is where box office staff spend most of their time, processing immediate ticket sales with payment.
Accessing the Sell tab
Go to Sell in the main sidebar. The Sell tab is selected by default.
Selling for non-numbered events
Step 1: Select event and date
- Choose the event from the dropdown
- Choose the date (auto-selected if only one)
Step 2: Configure options
After selecting event and date, two switches appear:
| Option | Effect |
|---|---|
| Free printing mode | Print up to 70 tickets at once without buyer data. Faster for high-volume situations. |
| Include service charge | Adds the service charge to the total. If off, only ticket price is charged. |
Step 3: Select tickets
The "Select tickets" panel appears:
- Choose a ticket type
- Choose a rate (only if the ticket has multiple rates)
- Set the quantity
- Click "Add ticket" to add another type (e.g., 2 adults + 2 minors)
Live price estimate
As you select tickets and adjust quantities, a live price estimate appears directly in the interface — showing the estimated total and a per-ticket price breakdown. This happens before you reach any confirmation step, so you can verify pricing immediately as you build the order.
If any of the selected rates have an automatic promotion configured, the Sell button shows the applied promotion label and discount amount before confirming. The live price already reflects the discounted total.
This reduces pricing errors and speeds up the workflow, especially when handling multiple ticket types or rates in a single transaction.
Step 4: Choose payment method
Select how the buyer is paying:
- Cash
- Credit card
- Debit card
- QR code
- Bank transfer
- Other
Step 5: Enter buyer information
The Customer details section is collapsible — it stays compact by default so you can move quickly. Expand it when you want to record buyer data (Email, Name, Last Name, ID, Phone, Observations).
If Free printing mode is OFF, you must expand this section and enter at least:
- Email OR Name + Last Name (at least one)
- Optional: ID, Phone, Observations
Tip: If the email exists in your database, all fields auto-fill with saved data.
If Free printing mode is ON, this section can be left collapsed — buyer data is not required.
AFIP invoicing and Consumidor Final
If AFIP invoicing is enabled for your event, an invoice is issued automatically at the time of sale. For Consumidor Final customers, Document type and Document number are not required — you can complete the sale without filling in any ID field. This keeps cash sales moving even when the buyer's document is not available.
Step 6: Print options
Above the Sell button, choose print format:
- Card (467x141) — Horizontal, card-style
- Roll (176x329) — Vertical, large QR
If the ticket has a custom PDF design, that design is used instead.
Step 7: Complete the sale
Click Sell (shows total amount). On success:
- Tickets are printed (if selected)
- QR ticket email sent automatically to buyer (if email provided) — no additional steps needed
- Transaction appears in your history below
Selling for numbered events
Step 1: Select event and date
Same as non-numbered events.
Step 2: Select seats on the map
Instead of a ticket selector, you see the seat map:
- Available seats: Full color, clickable
- Sold/Reserved seats: Greyed out or marked
Click on seats, table seats, or areas to select them.
Live price estimate
As you click seats on the map — or increment quantities on a general admission area — a live price estimate appears showing the estimated total and a per-ticket breakdown. This is visible before you open the confirmation modal, so you can catch pricing issues and confirm the order value without any extra steps.
Previously, price feedback was only visible after opening the confirmation modal. The live estimate reduces errors and speeds up the selling workflow.
Step 3: Open the sell modal
After selecting seats, click "Sell X seats" (top right of map).
Step 4: Configure sale options
The Sell seats modal has these options:
| Option | Description |
|---|---|
| Ask user information | Toggle on to collect buyer data |
| Custom price per ticket | Override prices (Owner/Admin only) |
| Payment method | Cash, credit, debit, QR, bank transfer, other |
| None, Card, Roll, or Custom (if design exists) |
Step 5: Enter buyer information
If "Ask user information" is OFF:
- Just review selected seats and click Sell
If "Ask user information" is ON:
- The Customer details section expands automatically. Enter buyer details once for all selected seats (Email, Name, Last Name, ID, Observations, depending on what the event asks for).
- If multiple rates exist, choose the rate per seat in the modal.
Custom price (if enabled):
- Set price per ticket in the same flow (e.g., $10 × 4 seats = $40 total).
AFIP invoicing and Consumidor Final
If AFIP invoicing is enabled, Consumidor Final customers do not need to provide a Document type or Document number. You can complete the sale without any ID information.
Step 6: Complete the sale
Click Sell (shows total). On success:
- Seats marked as sold on map
- Tickets printed/emailed as configured
- Transaction appears in history
After selling
Map/ticket selection updates
After each sale:
- Stock numbers refresh
- Sold seats show as unavailable
- Event and date selection persists
Transaction history
Below the selling interface, your sales appear in a table:
- Tickets sold count
- Total takings amount
- List of transactions
From this table you can:
- Click to view transaction details
- Edit payment method if incorrect
- Cancel the transaction if needed
Note: Only your own sales appear here, not the entire team's.
Free printing mode explained
When enabled:
- Print up to 70 tickets at once
- No buyer data required
- Faster for high-volume, queued situations
- Still requires payment method selection
- Tickets not sent by email (no email collected)
When to use:
- Long queues at the door
- Speed is priority over data collection
- Walk-up sales with no marketing intent
When NOT to use:
- You want to build your contacts database
- Buyer needs email confirmation
- You need to track who bought what
Close ticket office
At the top right, the red "Close Ticket Office" button creates a reconciliation report.
See Ticket office closings for details.
Important: After closing, you cannot sell more tickets until the next day. Close before 2 AM to count for the current day.
Yes. Click "Add ticket" to add another ticket type. Useful for selling 2 adults + 2 minors in one purchase.
It appears as soon as you start selecting seats on the map or incrementing quantities on a general admission area — before you open any confirmation modal. For non-numbered events, it updates as you adjust ticket quantities in the selection panel.
Click on the transaction in your history below and edit the payment method. Then refresh your ticket office closing if you've already closed.
Only if you enter their email. With an email, they receive the same confirmation as online purchases.
Yes. If you entered the buyer's email before clicking Sell, the system automatically emails them their QR tickets at that moment. You don't need to go to Orders or manually resend anything. If you didn't enter an email, you can go to Reports → Orders → find the purchase → three dots → "Resend tickets".
Card (467x141) is horizontal, like a traditional ticket card. Roll (176x329) is vertical with a larger QR, better for phone scanning.
Only Owners and Administrators can use "Custom price per ticket" for numbered seats. For non-numbered events, prices are fixed.
Closing ends your selling session for the day. This ensures accurate reconciliation. You can sell again the next day.
The sale completes but you miss the opportunity to add them to your database for future marketing. We recommend collecting emails when possible.
No. When AFIP invoicing is enabled, Consumidor Final customers can be invoiced without a Document type or Document number. Simply leave those fields empty and proceed with the sale.
No. Box office sales (cash, card, QR, bank transfer) are completely free — Fanz charges no commission or fee on these sales. Fanz only charges a commission on online sales processed through MercadoPago or Stripe.