Selling tickets
The Sell tab is where box office staff spend most of their time, processing immediate ticket sales with payment.
Accessing the Sell tab
Go to Sell in the main sidebar. The Sell tab is selected by default.
Selling for non-numbered events
Step 1: Select event and date
- Choose the event from the dropdown
- Choose the date (auto-selected if only one)
Step 2: Configure options
After selecting event and date, two switches appear:
| Option | Effect |
|---|---|
| Free printing mode | Print up to 70 tickets at once without buyer data. Faster for high-volume situations. |
| Include service charge | Adds the service charge to the total. If off, only ticket price is charged. |
Step 3: Select tickets
The "Select tickets" panel appears:
- Choose a ticket type
- Choose a rate (only if the ticket has multiple rates)
- Set the quantity
- Click "Add ticket" to add another type (e.g., 2 adults + 2 minors)
Step 4: Choose payment method
Select how the buyer is paying:
- Cash
- Credit card
- Debit card
- QR code
- Bank transfer
- Other
Step 5: Enter buyer information
If Free printing mode is OFF, you must enter:
- Email OR Name + Last name (at least one)
- Optional: ID, phone, observations
Tip: If the email exists in your database, all fields auto-fill with saved data.
If Free printing mode is ON, this step is skipped.
Step 6: Print options
Above the Sell button, choose print format:
- Card (467×141mm) — Horizontal, card-style
- Roll (176×329mm) — Vertical, large QR
If the ticket has a custom PDF design, that design is used instead.
Step 7: Complete the sale
Click Sell (shows total amount). On success:
- Tickets are printed (if selected)
- Email sent to buyer (if email provided)
- Transaction appears in your history below
Selling for numbered events
Step 1: Select event and date
Same as non-numbered events.
Step 2: Select seats on the map
Instead of a ticket selector, you see the seat map:
- Available seats: Full color, clickable
- Sold/Reserved seats: Greyed out or marked
Click on seats, table seats, or areas to select them.
Step 3: Open the sell modal
After selecting seats, click "Sell X seats" (top right of map).
Step 4: Configure sale options
The Sell seats modal has these options:
| Option | Description |
|---|---|
| Ask user information | Toggle on to collect buyer data |
| Custom price per ticket | Override prices (Owner/Admin only) |
| Payment method | Cash, credit, debit, QR, bank transfer, other |
| None, Card, Roll, or Custom (if design exists) |
Step 5: Enter buyer information
If "Ask user information" is OFF:
- Just review selected seats and click Sell
If "Ask user information" is ON:
- One form for all selected seats — enter buyer details once (email, name, last name, ID, observations, depending on what the event asks for).
- If multiple rates exist, choose the rate per seat in the modal.
Custom price (if enabled):
- Set price per ticket in the same flow (e.g., $10 × 4 seats = $40 total).
Step 6: Complete the sale
Click Sell (shows total). On success:
- Seats marked as sold on map
- Tickets printed/emailed as configured
- Transaction appears in history
After selling
Map/ticket selection updates
After each sale:
- Stock numbers refresh
- Sold seats show as unavailable
- Event and date selection persists
Transaction history
Below the selling interface, your sales appear in a table:
- Tickets sold count
- Total takings amount
- List of transactions
From this table you can:
- Click to view transaction details
- Edit payment method if incorrect
- Cancel the transaction if needed
Note: Only your own sales appear here, not the entire team's.
Free printing mode explained
When enabled:
- Print up to 70 tickets at once
- No buyer data required
- Faster for high-volume, queued situations
- Still requires payment method selection
- Tickets not sent by email (no email collected)
When to use:
- Long queues at the door
- Speed is priority over data collection
- Walk-up sales with no marketing intent
When NOT to use:
- You want to build your contacts database
- Buyer needs email confirmation
- You need to track who bought what
Close ticket office
At the top right, the red "Close Ticket Office" button creates a reconciliation report.
See Ticket office closings for details.
Important: After closing, you cannot sell more tickets until the next day. Close before 2 AM to count for the current day.
Yes. Click "Add ticket" to add another ticket type. Useful for selling 2 adults + 2 minors in one purchase.
Click on the transaction in your history below and edit the payment method. Then refresh your ticket office closing if you've already closed.
Only if you enter their email. With an email, they receive the same confirmation as online purchases.
Card (467×141mm) is horizontal, like a traditional ticket card. Roll (176×329mm) is vertical with a larger QR, better for phone scanning.
Only Owners and Administrators can use "Custom price per ticket" for numbered seats. For non-numbered events, prices are fixed.
Closing ends your selling session for the day. This ensures accurate reconciliation. You can sell again the next day.
The sale completes but you miss the opportunity to add them to your database for future marketing. We recommend collecting emails when possible.
No. Box office sales (cash, card, QR, bank transfer) are completely free — Fanz charges no commission or fee on these sales. Fanz only charges a commission on online sales processed through MercadoPago or Stripe.