Managing members

The Members tab shows all your subscribers. View their status, manage payments, and handle cancellations.

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Accessing members

Go to Memberships → Members.

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Members table

The table displays all subscribers with these columns:

Column	Description
Member	Name, last name, and email
Membership	Plan name
Type	Variation option (if applicable)
Inscriptions	Events with active tickets (not yet passed)
Status	Active, Paused, Expired, or Cancelled
Next billing date	Date of next payment
Member since	Date they subscribed

Search and filters

Search by:

• Email
• Name
• Last name
• ID

Filter by:

• Membership plan
• Source (manual upload or Mercado Pago/Stripe)
• Variation type
• Category
• Status
• Member since (date range)

Export

Click Export in the top right to download member data as a file.

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Adding a member manually

Click Add member to register someone without automatic billing.

Required information

Field	Description
Membership plan	Select which plan to enroll them in
Email	Member's email address
Confirm email	Re-enter email for verification
Name	First name
Last name	Surname
ID	Identification number
Phone	Phone number
Birthdate	Optional
Payment method	Cash, debit, credit, QR Mercado Pago, bank transfer, or other
First payment price	Amount paid for first month
Next billing date	When the second payment is due

Important: Manual members require you to collect and register payments each month. This increases churn because members must consciously decide to pay instead of being charged automatically.

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Member detail

Click on any member row to open the detail modal.

Information displayed

• Name, last name, email
• Phone, ID, birthdate
• Membership plan and status
• Member since date
• Next billing date
• Active event inscriptions (tickets for upcoming events)

Actions

Edit personal details — Update member information.

Pause membership — Temporarily suspend the membership:

• Member loses privileges
• Can be restarted later
• Useful for temporary situations

Cancel membership — Permanently end the membership:

• Member loses all privileges
• Cannot be undone
• To rejoin, they must subscribe again

Note: If a member has tickets for an event with a membership discount, they keep those tickets even after pausing or cancelling.

Payments section

Below member details, see all payments:

Column	Description
Gross total	Full payment amount
Price	Plan price
Processor fee	Mercado Pago/Stripe fee
Taxes	Tax deductions (if any)
Net total	Amount received after deductions
Payment method	How they paid
Date	Payment date
Status	Success or Failed
Reason	Failure reason (if applicable)

User memberships

See all memberships this person has or had:

• Current memberships
• Past memberships
• Status of each (active, paused, cancelled, expired)

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Member statuses

Status	Meaning
Active	Membership is current and privileges apply
Paused	Temporarily suspended, no privileges
Expired	Payment failed or period ended
Cancelled	Permanently ended

Only Active members receive discounts and benefits.

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Related articles

1. Membership plans — Create and manage plans
2. Membership payments — Track all payments