Use maps in events
Once you have your seating map created, the next step is using it in an event. This guide explains how to assign maps to locations and create events with numbered seating.
General flow
Seating map → Location → Event
- Create the map (already explained in the previous article)
- Create a location and assign the map to it
- Create the event using that location
Assign map to a location
The assignment is done during location creation, in Step 1 of the create event form.
Steps
- Go to Events → Create event
- In Step 1, find the Location card
- Click on Create location
- Fill in the location details (name, address, etc.)
- At the bottom of the modal, find "Seating configuration"
- Turn on the "Numbered seats" switch
- A selector appears with all available maps
- Choose the map you want to use
- Complete the location creation
Maps in the selector
| Map status | Appears in selector | Can be selected |
|---|---|---|
| ✅ No errors, no location | Yes | Yes |
| ⚠️ With errors | Yes (grayed out, "has errors" chip) | No |
| 📍 Already assigned to another location | Doesn't appear | — |
Remember: Each map can only be assigned to one location. If you need to use the same design in another location, duplicate the map first.
Identify locations with map
After creating the location, in the preview you'll see a chip with the map name assigned. This helps you differentiate normal locations from locations with numbered seating.
Create event with numbered seats
Once you have the location with assigned map:
- Select that location in Step 1
- Continue with the normal event creation flow
- In the Tickets step, you'll notice important differences
Differences in the tickets step
When using a location with assigned map:
| Aspect | Normal event | Event with map |
|---|---|---|
| Create tickets | Manual, you create them | Automatic, one per map category |
| Ticket name | Editable | Fixed (category name) |
| Stock | You define it | Automatic based on map |
| Delete tickets | Yes | No |
| Add tickets | Yes | No |
| Rates | Yes | Yes |
| Ticket design | Yes | Yes |
| Schedule sales | Yes | No |
What you CAN configure
- ✅ Rates per ticket — Create as many rates as you need (Early bird, Regular, Door, etc.)
- ✅ Ticket design — Assign a custom PDF design
- ✅ Include service charge — In advanced settings
- ✅ Min/max per order — Limit how many tickets a person can buy
What you CANNOT configure
- ❌ Ticket name (comes from the map)
- ❌ Add or remove ticket types
- ❌ Schedule sales dates per ticket
- ❌ Stock (defined by the map)
After publishing the event
Buyer experience
- The buyer sees the "Buy" button
- The interactive map opens
- They zoom and select the seats they want
- They see the price based on category and rate
- They confirm the selection and continue to checkout
View in the panel
In Events → Your event → Tickets, you'll see the automatically generated tickets based on the map's categories.
Block and unblock seats and areas
If you need to reserve seats (or entire areas) or release them progressively:
- Go to Events → Your event and date → Tickets
- Change the "Mode" dropdown at the top to "Block/Unblock seats"
- The map appears in edit mode
- Click on the seats or areas you want to block or unblock
- As you select, a button appears in the top right corner of the map
- Click Apply changes to confirm
- Blocked seats and areas don't appear as available for purchase through any channel
How it works:
- Click on unblocked seats or areas to block them
- Click on blocked seats or areas to unblock them
- All changes are applied when you click "Apply changes"
Tip: This is the correct way to "reserve" seats without modifying the base map. Block seats or areas you don't want to sell yet and unblock them as you need them.
Important considerations
Don't edit the map after creating the event
Once the event is on sale:
- ❌ Don't add or remove seats from the map
- ❌ Don't change categories
- ❌ Don't renumber rows or seats
Doing so can cause:
- Inconsistencies in existing sales
- Validation errors
- Issues with already sold tickets
Plan before publishing
If you know you'll need more capacity:
- Create all seats from the start
- Block the ones you don't want to sell yet
- Unblock as you need them
Duplicate for similar events
If you have another event at the same venue but with different configuration:
- Duplicate the map from Seating maps
- Make changes to the copy
- Create a new location with the duplicated map
- Use that location in the new event
Selling at the box office
Events with maps work the same at the box office:
- Go to Sell → Sell
- Select the event and date
- The map appears for seat selection
- Select the customer's seats
- Complete the sale
The process is visual and intuitive, just like for online buyers.
For more details on box office sales, see Selling tickets.
Validate numbered tickets
Validation works the same as with regular tickets. For more details, see Ticket validation.
Seat information in numbered tickets:
The seat information (row and number) appears in several places:
- On the PDF ticket — The buyer sees their row and seat on the downloaded ticket
- In the assistants table — When validating, you see the seat info column for each ticket
- On the validation success screen — When scanning the QR, row, number, and category are displayed
Tip: This makes it easy to verify the person is in the correct seat without manual checking.
Not directly. But you can add a "General" area in the map with the capacity you need. That area becomes a ticket with defined stock.
Yes. The map is assigned to the location, and the location to the event. All dates of the event use the same map.
You can't delete a map that has an assigned location. You would first need to delete the location or the event using it.
Yes. When you block seats or areas, the stock of the corresponding tickets decreases. For example, if you block 10 seats from the "Orchestra" category, the available stock for that ticket goes down by 10. Similarly, blocking an entire area reduces its capacity accordingly.
Yes. Each table seat is individual. If a table has 6 places, you can sell 3 and block 3.
In the map, create rows or tables for the numbered part and use areas with capacity for the general part. Each will have its own ticket.
Yes, if you configured it in the map. When selecting a seat/table/area that has a "view from seat" photo, it's shown to the buyer.
Not individually. Prices are defined by category (ticket) and rate. All seats in the same category have the same base price.
Important: Always create and finalize your map BEFORE creating the event. If you edit the map after the event is created, you may cause stock errors and "ghost tickets". The cleanest solution is to delete the event and recreate it with the corrected map. This is why we recommend thoroughly testing your map before using it in a live event.
You can edit the map and add more seats or areas, but this should be done before you have sales to avoid stock inconsistencies. If you need more capacity after sales began, it's safer to create a new event with an updated map.
Yes! If you have a complex venue or don't have time to build the map yourself, contact us at admin@fanz.com.ar with your venue layout and we can help create the seating map for you.