General metrics

The General tab shows you a consolidated summary of all sales, with key metrics and availability for your events.

Accessing general metrics

From the Fanz dashboard, go to Reports → General.

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Date filters

At the top you have:

Date range filter

Select a from - to range to see metrics for that period. Default shows from today to end of year.

"By purchase date" switch

This filter changes how metrics are calculated:

State	Behavior
Off (default)	Shows sales for events that occur in the selected range, regardless of when purchased
On	Shows sales that were made in the selected range, regardless of which event date

Example:

• Filter: Only today
• Off: See all sales for events happening today (even if purchased a month ago)
• On: See all sales made today (regardless of event date)

Download metrics

The "Download metrics" button exports the visible card metrics to Excel or CSV format.

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Metric cards

Below the filters you see cards with main metrics:

Card	Information
Quantity	Total tickets sold
Revenue	Net revenue (after Fanz, taxes, processor fees)
Purchases	Tickets sold + total amount (online + in-person)
Reservations	Reserved tickets + pending amount
Invitations	Tickets sent as courtesies
Online purchases	Online tickets + amount
In-person purchases	Box office tickets + amount
Service charge	Total service charge collected

Clickable cards: Purchases, Reservations, Invitations, Online purchases, and In-person purchases are clickable. Click to open a modal with the detailed orders list.

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Orders modal and table

When you click on a clickable card, a modal opens with the corresponding orders.

Modal features

• View all orders for that metric
• Filter by team member who processed the sale
• Filter by discount code
• Click on an order to see its detail

Table columns

Column	Information
Date	Purchase date
Buyer	Buyer's name
Email	Buyer's email
Event	Event name
Event date	Event date
Payment	Processor + team member (if applicable)
Discount	Discount code used
Quantity	Number of tickets
Total	Order total amount

Payment column details

This column shows:

• Payment processor (Mercado Pago, box office, courtesy, etc.)
• If a team member processed the sale (RRPP or box office seller), their profile photo appears
• Hover over the photo to see the member's name and email

Customize columns

Click the settings icon (gear, bottom right) to:

• Show/hide columns
• Drag and drop to reorder columns

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Availability table

Below the metric cards there's an availability table showing how full or empty your event dates are.

Note: This table only appears when the "By purchase date" filter is off.

Table structure

Each row represents an event date in the selected period:

• Left: Event name, day, and time
• Right: Progress bar with 4 components

Progress bar colors

Color	Meaning
🔴 Red	Sold tickets
🔵 Blue	Reservations
🟠 Orange	Invitations/Courtesies
🟢 Green	Available

Interacting with the progress bar

• Hover over each color to see the exact value
• If a segment represents more than 10%, it shows the number directly on the bar
• Click any color to see the orders for that category for that specific date

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Next steps

1. Orders list →
2. Purchase detail →

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