Reserving tickets
The Reserve tab lets you hold tickets for people who will pay or collect them later at the box office. Tickets are removed from available stock but don't count as sales until completed.
When to use reservations
- VIP guests who will pay at the venue
- Phone/email requests for people picking up later
- Group bookings pending final payment
- Held tickets for press, sponsors, or partners
Accessing the Reserve tab
Go to Sell → Reserve tab.
Reserving for non-numbered events
Step 1: Select event and date
- Choose the event from the dropdown
- Choose the date (auto-selected if only one)
Step 2: Select tickets
The ticket selection panel appears:
- Choose a ticket type
- Choose a rate (if multiple exist)
- Set the quantity
- Add more ticket types if needed
Step 3: Set the price
Unlike selling, you can customize the final price for reservations. This is useful for:
- Negotiated group rates
- Special VIP pricing
- Partial payment arrangements
Step 4: Enter reservation information
Required (at least one):
- Email OR Name + Last name
Optional:
- ID
- Phone
- Observations (notes about the reservation)
Tip: If you include an email, the guest receives a notification that tickets are reserved and awaiting payment.
Step 5: Create the reservation
Click Reserve. The tickets are now:
- Removed from available stock
- Listed in the reservations table below
- Awaiting payment/pickup
Reserving for numbered events
Step 1: Select event and date
Same as non-numbered events.
Step 2: Select seats on the map
Click on available seats to select them. Reserved and sold seats appear marked.
Step 3: Open the reserve modal
Click "Reserve X seats" (top right of map).
Step 4: Configure reservation options
| Option | Description |
|---|---|
| Ask user information | Toggle on to collect guest data |
Note: Custom price is always enabled for reservations (you can set the price you want).
Step 5: Enter reservation information
If "Ask user information" is OFF:
- Seats are reserved without guest data
- You need to remember who they're for
If "Ask user information" is ON:
- One form for all selected seats — enter guest details once.
- Enter email OR name + last name (at least one required)
- ID, observations (optional)
Step 6: Create the reservation
Click Reserve. Seats are now marked as reserved on the map.
Managing reservations
Below the reservation interface, you see a reservations table for the selected event/date.
Important: Unlike the sales history (which only shows your own transactions), the reservations table shows all reservations for that event/date, regardless of who created them. This allows any team member to complete a reservation made by someone else.
Table columns
| Column | Information |
|---|---|
| Name | Guest name |
| Tickets | Ticket types reserved |
| Quantity | Number of tickets |
| Total | Amount to collect |
| Observations | Notes |
| Created | When reservation was made |
| Created by | Team member who created it |
| Actions | Cancel, Complete, More options |
The table is searchable by email, name, or buyer ID.
On mobile: The reservations table is automatically displayed as cards instead of a table. Each card shows the guest name, ticket type, quantity, total, seats (for numbered events), observations, creation date, and the team member who created the reservation — along with the same action buttons for completing, cancelling, and editing. This makes it easy to manage reservations directly from a phone at the venue.
Available actions
Each reservation has action buttons on the right:
| Action | Description |
|---|---|
| Cancel | Releases tickets back to available stock |
| Complete purchase | Opens modal to convert reservation into a sale |
| ⋮ (more options) | Additional actions menu |
Cancel reservation — Releases tickets back to available stock. Use when the guest cancels, the reservation was made by mistake, or the event has ended.
Complete purchase — Click to open the completion modal. You can complete all tickets at once or only a subset (see Partially completing a reservation below). Fill in name/last name, email (optional), payment method, and print format. Click Complete to convert the reservation into a sale.
More options menu (⋮)
- Edit info: Modify name, email, ID, observations
- Edit tickets: Change ticket quantity or types
Partially completing a reservation
Sometimes a reservation was created for a large group but only part of the group shows up — or only part of the tickets need to be collected now. Instead of cancelling and re-creating multiple reservations manually, you can partially complete a reservation directly from the table.
What it does
Partial completion lets you select a subset of the reserved tickets, convert only those into a completed sale, and automatically keep the remaining tickets as a new active reservation with the same guest information and event details. No manual cancellation or re-creation is required.
Example: 20 tickets are reserved for an institution. On the day of the event, only 4 people arrive. You complete 4 tickets → they become a sale. The remaining 16 stay as an active reservation, ready to be completed later.
After a partial completion
| What happens | Result |
|---|---|
| Selected tickets | Converted into a completed sale |
| Remaining tickets | Automatically moved to a new active reservation (same guest info, event, date) |
| Email notification | Sent for the completed tickets (if the guest has an email on file) |
| Printable tickets | Available immediately for the completed portion |
| Reports | Completed tickets appear as a sale; remaining tickets stay as a pending reservation |
Partially completing — non-numbered events
Non-numbered reservations show a quantity stepper for each ticket type.
- In the reservations table, click Complete purchase
- The completion modal opens — scroll to the "Tickets to complete" section
- Each ticket type has a − and + stepper. The stepper starts at the full reserved quantity
- Tap − to reduce the number of tickets to complete for that type
- Reducing to less than the total means the remaining quantity stays as a reservation
- Watch the summary bar at the bottom — it updates in real time:
- Completing: how many tickets will be converted to a sale
- Remaining as reservation: how many tickets will stay active
- Fill in the guest's name/last name, email (optional), and payment method as usual
- Click Complete — the selected tickets are processed and the rest remain reserved
Tip: If you leave all quantities at their maximum, a normal full completion is performed and no remainder reservation is created.
Partially completing — numbered (seated) events
For numbered events, each reserved seat appears as a chip (a clickable pill) in the modal.
- Click Complete purchase on a seated reservation
- The completion modal opens — all seats are shown as chips in the "Tickets to complete" section
- All seats start selected (a checkmark icon is visible on each chip)
- Click any chip to deselect that seat — it won't be completed and will remain as a reservation
- Click a deselected chip again to re-select it
- The summary bar at the bottom updates in real time showing how many seats will be completed vs. remain as a reservation
- Fill in name, email, and payment method as usual
- Click Complete
Important: You must have at least one seat selected. The Complete button is disabled if zero seats are selected, and a validation message appears if you try to proceed with none.
When partial completion is not available
Partial completion is not available for cart reservations — reservations created from the online store that include multiple events bundled together. The "Complete purchase" button for cart reservations processes all tickets as a single transaction. Partial completion is only available for:
- Standard reservations (non-numbered events)
- Seated reservations (numbered events with individual seat selection)
Reservation workflow examples
Full completion
Scenario: A group calls to reserve 10 tickets for Saturday night.
- Go to Sell → Reserve
- Select the event and Saturday date
- Select 10 tickets of the desired type
- Enter the contact person's name and phone
- Add observation: "Group of 10 - John will pay at door"
- Click Reserve
On Saturday:
- John arrives at the box office
- Staff goes to Sell → Reserve
- Selects the event and date
- Searches for "John" in the reservations table
- Clicks Complete purchase
- Collects payment and prints tickets
Partial completion
Scenario: An institution reserved 20 tickets for a conference. On the day of the event, only 7 people show up.
- Go to Sell → Reserve
- Select the event and date
- Find the institution's reservation in the table
- Click Complete purchase
- In the "Tickets to complete" section, reduce the quantity from 20 to 7 using the − button
- The summary bar shows: Completing: 7 · Remaining as reservation: 13
- Enter the payment method and click Complete
- 7 tickets are processed as a sale; 13 remain as an active reservation in the table
Later in the day when the remaining 13 people arrive:
- Find the new reservation (same guest name, auto-created for 13 tickets)
- Click Complete purchase again
- Complete all remaining 13 tickets normally
Reservations vs Sales
| Aspect | Reservation | Sale |
|---|---|---|
| Removes from stock | ✅ Yes | ✅ Yes |
| Counts as revenue | ❌ No | ✅ Yes |
| Requires payment | ❌ No | ✅ Yes |
| Can be printed | ❌ No | ✅ Yes |
| Shows in reports | As reservation | As sale |
| Expires | When event ends | Never |
Tracking reservations
You can see reservation counts in multiple places:
Events table
In Events menu, the events table shows if an event has pending manual reservations.
Event detail → Tickets tab
Go to Events → [Your event] → Tickets. The tickets table has a column showing how many reservations each ticket type has.
No. Reservations remove tickets from stock but don't count as sales until completed. They appear separately in reports.
Yes. Use the "Edit info" or "Edit tickets" options in the More menu.
Cancel the reservation to release the tickets back to available stock.
Yes. Reservations expire when the event ends. Once the event date has passed, pending reservations are no longer valid.
Yes. Sellers with assigned events can access the Reserve tab.
Only if you enter their email. They'll receive a confirmation that tickets are reserved awaiting payment.
Not directly. You need to complete the purchase first, then print during or after completion.
No. Reservations completed as manual sales (any payment method: cash, card, bank transfer, etc.) are completely free — Fanz charges no commission. Fanz only charges a commission on online sales processed through MercadoPago or Stripe.
Yes. This is called a partial completion. Click "Complete purchase" on any standard or seated reservation, then reduce the quantity (for non-numbered events) or deselect individual seat chips (for numbered events) to choose which tickets to process. The selected tickets become a sale; the rest automatically stay as a new active reservation with the same guest information.
They are automatically moved into a brand-new reservation that retains the original guest's name, email, event, date, and price. You'll see it as a separate entry in the reservations table, ready to be completed, edited, or cancelled at any time.
Yes, if the guest has an email on file. They receive the same confirmation email as a full completion — but only for the tickets that were actually completed. The remaining reservation does not trigger a separate email.
No. Partial completion is only available for standard reservations and seated reservations. Cart reservations (multi-event bundles from the online store) must be completed in full.