Notifications
The Notifications tab lets you control which sale notifications you receive by email. These notifications are sent to all brand owners.
Accessing notifications
Go to Settings → Notifications.
Available notifications
Ticket sales
| Setting | Default |
|---|---|
| Status | On |
When enabled, all brand owners receive an email for every ticket sale.
The email includes:
- Buyer name and email
- Transaction amount
- Event, date, and ticket purchased
- Remaining tickets for that date/event
- If buyer used a discount code
- If buyer was referred (referral program)
- If buyer came from Fanz automatic remarketing
- Net purchase value
- Full financial breakdown
Membership sales
| Setting | Default |
|---|---|
| Status | On |
When enabled, all brand owners receive an email for every new membership subscription.
The email includes:
- New member name and email
- Membership plan subscribed
- Payment amount
- Net revenue
- Full financial breakdown
When to turn off notifications
High volume sales
If you're selling many tickets per day, notification emails can overwhelm your inbox. Consider turning them off and checking sales directly in the dashboard.
Using the dashboard instead
Many organizers disable notifications and simply check the last emails when they want to see how sales are going. The notifications are comprehensive but can be excessive for busy events.
Who receives notifications
Notifications are sent to all brand owners. Other team members (Administrators, Producers, etc.) do not receive these emails.
No. Notifications are all-or-nothing for the entire brand. You either receive all ticket sale notifications or none.
Notifications only go to brand owners. If you need additional people to receive them, they would need to be added as brand owners.
No. These notifications are only for new sales. Refunds are handled in Customer service → Refunds.