Event Management

Welcome to Event Management — your central hub for creating, configuring, and managing all aspects of your events in Fanz.

What you can do

From the Events menu in the sidebar, you can:

Feature	Description
View all events	See every event in your brand with key metrics
Create events	Launch new events with tickets, dates, and all details
Manage sales	Track orders, process refunds, change or cancel dates
Configure tickets	Create ticket types, rates, discounts
Track performance	Analytics, heatmaps, conversion funnels
Communicate	Send emails to attendees
Generate reports	Bordereaux for venue/producer splits

Core concepts

Events and dates

An event can have one or many dates (shows). Each date has its own:

Ticket sales and stock
Assistants list
Validation tracking
Analytics

Tickets and rates

Tickets are your entry products (General, VIP, etc.). Each ticket can have multiple rates — different prices for the same ticket type (Adult, Child, Early Bird).

Event lifecycle

Draft → Published → Active → Past
                 ↓
              Hidden
                 ↓
            Cancelled

Draft: Created but not finished or visible
Published: Live and accepting purchases
Hidden: Published but not visible on homepage (direct link still works)
Active: Currently selling (hasn't happened yet)
Past: Event date has passed
Cancelled: Date has been cancelled. Buyers are handled according to the cancellation mode chosen (auto-refund, buyer choice, or notify only)

How to stop selling tickets

Important: Hiding an event does NOT stop sales. It only removes it from the homepage and recommended event carousels. Anyone with the direct link can still buy.

To stop ticket sales completely:

Hide the event — Go to the events list and mark the event as "Hidden". This removes it from homepage and carousels.
Hide online ticket sales — Go to the event tickets, edit each ticket, and disable "Visible on event page". This blocks online purchases even if someone has the direct link.

With both steps, the event is not shown on the site and tickets can't be bought from direct links.

How to cancel a date

To cancel an event date (mark it as cancelled and handle buyers):

Go to the event detail page
Click Edit → Cancel date
Choose a cancellation mode: Auto Refund, Buyer Choice, or Notify Only

See Cancel an event date for full details on each mode and what buyers experience.

Who has access

Role	Access level
Owner	Full access to all events
Administrator	Full access to all events
Producer	Full access to assigned events
Analyst	View-only access to assigned events
RRPP	Can view and sell assigned events
Seller	Can sell at box office for assigned events
Validator	Can validate tickets for assigned events

See Team and roles for complete role details.

Hiding the event only removes it from homepage and carousels, but direct links still work. Hiding tickets (turning off "Visible on event page") blocks online purchases even from direct links. To fully stop sales, do both.

Rescheduling means editing the existing date to a new date/time — all sold tickets remain valid automatically. Cancelling marks the date as definitively cancelled and triggers a buyer handling flow (refund, choice, or notification). See Reschedule a date vs Cancel an event date.

Documentation