FANZ
FANZ

Changelog

Omnichannel chatbot: manual reply, bot pause, media, and history on disconnectv3.9.0 • Aug 6, 2026Homepage banner focal points for desktop and mobilev3.7.2 • Jul 25, 2026Banner focal point picker, HEIC uploads, site theme editor enhancements, and morev3.7.2 • Jul 24, 2026Win-back automation now sends a two-email journey; new typography controls for statement sectionsv3.7.2 • Jul 22, 2026Instant theme preset preview and improved site editor experiencev3.7.2 • Jul 21, 2026Fanz Themes: Live Preview, Editor & Publish Flowv3.7.2 • Jul 19, 2026Ticket office buyer info collection & per-email click-through analyticsv3.7.2 • Jul 18, 2026Richer seat map tooltips and section availability previewsv3.7.2 • Jul 17, 2026Smarter browse abandonment triggers and Welcome popup objectivev3.7.2 • Jul 10, 2026Auto-marketing: unified event overview and test sendsv3.7.2 • Jul 3, 2026Cleaner automated marketing emails and improved seat map builderv3.7.2 • Jun 29, 2026Seating map improvements and abandoned cart pre-fillv3.7.2 • Jun 27, 2026Refund eligibility preview on the request-refund formv3.7.2 • Jun 26, 2026Seating map upgrades, chatbot knowledge viewer, and checkout improvementsv3.7.2 • Jun 25, 2026Marketing AI defaults, flow status badges, and improved email previewsv3.7.2 • Jun 19, 2026Birthday automation trigger now availablev3.7.2 • Jun 17, 2026Flexible Fare purchase protection: configure policies and track insured purchasesv3.7.2 • Jun 16, 2026Cross-sell offers now available inside the Create Event wizardv3.7.2 • Jun 12, 2026Post-split expenses in bordereaux, email replies to reviews, and MercadoPago preferred ratesv3.7.2 • Jun 11, 2026Fanzly AI reasoning panel: see how the chatbot thinksv3.7.2 • Jun 10, 2026Real-time inbox updates for the omnichannel chatbotv3.7.2 • Jun 7, 2026Automation emails: upcoming events showcase, AI regeneration, and richer layoutsv3.7.2 • Jun 5, 2026Seating map navigation improvements and Instagram display name supportv3.7.2 • Jun 3, 2026Chatbot upgrades: prefill checkout, omnichannel lanes, and funnel trackingv3.7.2 • Jun 1, 2026Confidence score badges in Chatbot inboxv3.7.2 • May 31, 2026Bulk edit tickets across multiple dates with previewv3.7.1 • May 26, 2026WhatsApp & Instagram Inbox, Per-Channel Autopilot, Free Ticket Credits Balance, and Onboarding Acquisition Stepv3.7.1 • May 18, 2026AFIP fiscal configuration now goes through a review workflowv3.7.1 • May 17, 2026Calendar-style date selector for multi-date eventsv3.7.1 • May 13, 2026Automatic Ticket Promotionsv3.7.0 • May 5, 2026Chargeback alerts, Meta Conversions API, and Facebook Pixel checkout eventsv3.5.12 • May 3, 2026Automation flow builder: reachability validationv3.5.12 • Apr 28, 2026Price estimates in Sell, onboarding checklist, payout receipts, and validation action logv3.5.11 • Apr 21, 2026Chronological validation audit trail in Validatev3.5.10 • Apr 20, 2026Reference chart and calibration wizard for seat mapsv3.5.9 • Apr 19, 2026Chip-style Chatbot Selections & Card-based Email Composerv3.5.9 • Apr 18, 2026FAQ reordering, ticket entry deadlines, save & exit, email capture preview, and morev3.5.8 • Apr 15, 2026Omnichannel Chatbot, Online Reputation, Sales Breakdown & Morev3.5.6 • Apr 9, 2026Ticket Office: Refund window enforcement, Close Yesterday & Admin image pricingv3.5.7 • Apr 9, 2026Image Carousel Block in Page Builderv3.5.5 • Mar 17, 2026Group Actions in Event Detail Tabsv3.5.4 • Mar 16, 2026Selective Event Duplicationv3.5.3 • Mar 13, 2026Discount Presets in the Promotional Code Formv3.5.2 • Mar 12, 2026Partner Program — Welcome banner, free ticket tracking & activation emailv3.5.1 • Mar 11, 2026Partner Program — Lifetime Partner Programv3.5.0 • Mar 10, 2026Chatbot Training FAQ Manager & Partial Reservation Completionv3.4.1 • Mar 8, 2026Segments, Flows & External Events Improvementsv3.4.1 • Mar 6, 2026Automation Flow Builderv3.4.0 • Mar 4, 2026Bounce & Complaint Tracking with Automatic Email Suppressionv3.3.0 • Mar 4, 2026Require Contact to Chatv3.3.1 • Mar 3, 2026Fanz Invoices Tab in Brand Settingsv3.3.0 • Feb 27, 2026Advanced Email Link Tracking & Recipient Activity Timelinev3.2.0 • Feb 11, 2026Date Generator, RSVP Question Ordering & Fanzly in Navigationv3.1.3 • Feb 10, 2026Events Filter Tabsv3.1.1 • Jan 26, 2026January 2026 Releasev3.1.0 • Jan 6, 2026November 2025 Releasev3.0.0 • Nov 7, 2025Block Purchases with Multiple Ticket Typesv2.6.1 • Oct 30, 2025Custom Web Pagesv2.6.0 • Oct 14, 2025Universal Multi-Event Discountsv2.5.0 • Sep 2, 2025Calendar Invite Customizationv2.4.1 • Jul 29, 2025New Weekly Calendarv2.4.0 • Jul 25, 2025Bulk Ticket Price Editorv2.3.1 • May 21, 2025Location Filter in Purchasesv2.1.2 • Jan 21, 2025Interface and Calendar Improvementsv2.1.1 • Jan 16, 2025Calendar and Location Improvementsv2.1.0 • Jan 10, 2025Fanz Core Featuresv1.0.0 • Jan 1, 2024
ENES
New Feature

Omnichannel chatbot: manual reply, bot pause, media, and history on disconnect

v3.9.0August 6, 2026

The Chatbot inbox now supports human takeover without the bot talking over operators, understands voice notes and images on WhatsApp and Instagram, detects the buyer's language (including Portuguese), and keeps conversation history when you disconnect a channel.

Reply yourself without the bot overlapping

When you reply on a thread — from the inbox or from WhatsApp Business, Instagram, or Gmail — the bot pauses for 30 minutes on that conversation. You can also pause or resume manually. On WhatsApp and Instagram you use the in-thread composer; on Email, Reply opens a rich text editor. Your messages are marked as Manual reply.

Courtesy, frustration, and media

If the bot can't resolve a query on an external channel, the buyer gets a courtesy message (once per conversation) while the draft waits for your review. If the buyer is clearly frustrated, the bot holds the reply and notifies owners. On WhatsApp and Instagram it also processes voice notes and images.

History when disconnecting a channel

Disconnecting Gmail, Instagram, or WhatsApp does not delete that channel's conversations. History stays in the inbox; only new messages stop until you reconnect.