FANZ
FANZ

Changelog

Omnichannel Chatbot, Online Reputation, Sales Breakdown & Morev3.5.6 • Apr 9, 2026Ticket Office: Refund window enforcement, Close Yesterday & Admin image pricingv3.5.7 • Apr 9, 2026Image Carousel Block in Page Builderv3.5.5 • Mar 17, 2026Group Actions in Event Detail Tabsv3.5.4 • Mar 16, 2026Selective Event Duplicationv3.5.3 • Mar 13, 2026Discount Presets in the Promotional Code Formv3.5.2 • Mar 12, 2026Partner Program — Welcome banner, free ticket tracking & activation emailv3.5.1 • Mar 11, 2026Partner Program — Lifetime Partner Programv3.5.0 • Mar 10, 2026Chatbot Training FAQ Manager & Partial Reservation Completionv3.4.1 • Mar 8, 2026Segments, Flows & External Events Improvementsv3.4.1 • Mar 6, 2026Automation Flow Builderv3.4.0 • Mar 4, 2026Bounce & Complaint Tracking with Automatic Email Suppressionv3.3.0 • Mar 4, 2026Require Contact to Chatv3.3.1 • Mar 3, 2026Fanz Invoices Tab in Brand Settingsv3.3.0 • Feb 27, 2026Advanced Email Link Tracking & Recipient Activity Timelinev3.2.0 • Feb 11, 2026Date Generator, RSVP Question Ordering & Fanzly in Navigationv3.1.3 • Feb 10, 2026Events Filter Tabsv3.1.1 • Jan 26, 2026January 2026 Releasev3.1.0 • Jan 6, 2026November 2025 Releasev3.0.0 • Nov 7, 2025Block Purchases with Multiple Ticket Typesv2.6.1 • Oct 30, 2025Custom Web Pagesv2.6.0 • Oct 14, 2025Universal Multi-Event Discountsv2.5.0 • Sep 2, 2025Calendar Invite Customizationv2.4.1 • Jul 29, 2025New Weekly Calendarv2.4.0 • Jul 25, 2025Bulk Ticket Price Editorv2.3.1 • May 21, 2025Location Filter in Purchasesv2.1.2 • Jan 21, 2025Interface and Calendar Improvementsv2.1.1 • Jan 16, 2025Calendar and Location Improvementsv2.1.0 • Jan 10, 2025Fanz Core Featuresv1.0.0 • Jan 1, 2024
ENES
New Feature

Omnichannel Chatbot, Online Reputation, Sales Breakdown & More

v3.5.6April 9, 2026

Version 3.5.6 brings a wide set of new capabilities across your event operations: a fully omnichannel chatbot with its own inbox, training hub, and approval controls; a new Online Reputation hub for collecting post-event reviews; deeper sales visibility with per-rate breakdowns; expanded ticket office closing flexibility; and several improvements to payments, email targeting, image sales, and printed AFIP invoices.

Omnichannel Chatbot

Your chatbot can now handle customer conversations across Gmail, Instagram, and WhatsApp — all from a single unified inbox. Connect each channel from the Channels section in the chatbot settings, then use the new Inbox to browse, filter by channel, search by keyword, and read any full conversation thread in one place.

To give the bot more accurate, on-brand responses, the new Training Hub lets you manage FAQs, upload documents, add URLs, and define custom objectives — products or services you want the bot to proactively promote. And if you need tighter control, Approval Mode lets a human review and approve every bot reply before it reaches the customer.

Online Reputation

A new Online Reputation section in Customer Service lets you connect review platforms — Google Maps, Facebook, TripAdvisor, and Yelp. Once configured, post-event feedback emails can direct buyers to leave reviews on your chosen platforms, with a distribution strategy you control.

Sales Breakdown by Rate

On the event's General tab, each ticket type card now expands to show a breakdown by rate (e.g. Early Bird, General) — including units sold and revenue generated per rate. No more guessing how your pricing tiers are actually performing.

Ticket Office, Payments & More

  • Close yesterday's ticket office: You can now submit a closing report for the previous day — not just today's — using the new "Close yesterday" flow. The cutoff for "today" is now 4 AM.
  • MercadoPago split payment: Purchases split across two cards in MercadoPago are now tracked correctly, with each payment leg recorded individually and aggregated into the final purchase status.
  • Email campaigns targeting onsite forms: When composing a campaign, you can now select one or more onsite forms as the recipient audience, with a live estimate of the audience size.
  • AFIP invoice on printed tickets: PDFs generated at the POS now include a receipt page with the AFIP invoice details, so staff can hand buyers a physical invoice alongside their ticket.
  • Image sale editing: Platform admins can update individual image prices and add or remove print images on an existing image sale purchase directly from the purchase detail view.
  • Buyer gallery link: The purchase detail page now shows a copyable link to the buyer's image gallery whenever the purchase includes photos.