Refund eligibility preview on the request-refund form

Buyers can now see at a glance whether their order qualifies for a refund — before they even submit the form — reducing the volume of support requests that land in your Customer Service inbox.

Real-time eligibility banner

As a buyer types their order number and email on the refund request page, a banner appears immediately to indicate whether their purchase is eligible for a refund. The check happens in real time, so there is no need to submit the form to find out.

What the banner takes into account

The eligibility result reflects all the rules you have configured: the flexible fare window, how close the event date is, and whether the buyer added purchase protection at checkout. Buyers get a clear answer based on the same criteria your refund policy already defines.

Fewer unnecessary support requests

When buyers know upfront that a refund is not available — and understand why — they are less likely to open a support ticket asking the same question. This keeps your Customer Service queue focused on cases that genuinely need attention.